Service Delivery Lead

Homebased - London with extensive travel across the service area
£41000 Per Annum
09 Jul 2021
06 Aug 2021
Full Time
Contract Type

Service Delivery Lead

We’re looking for an enthusiastic and motivated individual to join the Locality Impact directorate and lead on Service Delivery in London Service area.

Position: Service Delivery Lead

Location: Homebased - London with extensive travel across the service area

Hours: 35 hours per week

Salary: Salary circa £41,000 per annum (inner London weighting £3,299 per annum/pro rata or outer London weighting £1,755 per annum/pro rata may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 August 2021

Interview Date: 23 August or 24 August 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

Reporting to the Associate Director, the Service Delivery Lead will lead to significantly increase the Association’s reach and impact on people affected by Stroke through effective systems leadership, creating and managing locality-based relationships, influencing the stroke pathway, and delivery of high quality stroke support.

Key responsibilities will include, supporting staff and volunteers to:


  • Increase impact and reach through service delivery, engagement and influencing activity
  • Ensure stroke survivors have a strong an influential voice in shaping and improving local policy and practice
  • Deliver value to customers who receive and use locality based services and activities
  • Increase consistency in quality and reach of services, with a focus on addressing health inequalities
  • Enable peer support and self-sustaining stroke communities to flourish in the locality
  • Provide management to direct reports


About You

As Service Delivery Lead, you will have experience of:


  • Leading, managing and developing people
  • Delivering services within contractual agreements and budget
  • Leading on writing proposals, business cases and tendering processes
  • Understanding of health, social care and voluntary sector in relation to service delivery and commissioning


The ability to travel extensively across the locality is essential to be able to fulfil the requirements of the role.

To fulfil the requirements of the role you must abode and have the right to work in the U.K

You will be asked to submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. In return the charity offers a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Rebuilding lives after stroke.

Everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join the team.

You may also have experience in areas such as Service, Service Delivery, Service Delivery Lead, Service Manager, Service Delivery Manager, Locality Impact, Volunteer, Volunteer Manager, Volunteer Coordinator, Volunteer Engagement, Volunteering Manager, Impact, Impact and Engagement, Impact and Engagement Lead, Impact and Engagement Manager, Impact and Engagement Officer, Community, Community Engagement, Social Care, Care, Health, Disability, Outreach, Community Outreach, Programme, Programmes, Stroke, Charity, Impact, Impact and Evaluation.

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