Title: Service Improvement Project Manager
Contract Type: Fixed term contract or secondment, 18mths, 35 hours per week
Location:  Cray House , Sidcup DA14 5HU
Persona:  Agile                 
Salary:  £50,000 to £53,000 depending on experience
 

Closing date for completed applications:            30^th July at 11pm      
 

Interviews will be held on: 9^th August via Microsoft Teams

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

To accelerate improvements in our repairs service we are looking for a self-motivated project manager to run and deliver on service improvement projects to support our strategic aims and deliver a better service for our customers.

You will be responsible for end to end delivery of projects supporting our corporate plan, working at pace. You will apply service design and lean techniques and take a structured but pragmatic approach to: problem definition, baselining performance, analysis of issues and their root causes, evaluating improvement initiatives; and implementing and embedding solutions. 

Able to place customers at the heart of the process, you will possess a well-developed ability to understand the impact of changes to a service on the organisation and the customer, listening and representing their ‘voice’ to ensure that revised improved processes and solutions add customer value.

You will be part of the Service Improvement and Programme department in Property Services working with the Head of Service Improvement and Programme Management and other members of the team and internal departments.  The team are involved in managing multiple improvement projects, providing insights, data analysis, and managing the IT systems behind reactive maintenance.  You will report to the Head of Service Improvement and Programme Management.

You will have demonstrable experience of delivering structured service improvement projects and have a sound grasp of project management techniques.

You will have a strong ability to actively listen, negotiate, challenge and influence at all levels. Able to work collaboratively but possess the confidence to make clear and reasoned decisions as required.  With the strong ability to self-manage goals, targets and outputs in order to deliver effective change with pace. Experience and understanding of using service design and Lean Six Sigma (DMAIC) techniques, but with a healthy level of pragmatism.

If you are interested in this role and have the experience required, then apply without delay!

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.