Part-Time Customer Service Advisor

Recruiter
Confidential
Location
Burgess Hill
Salary
6.56 - 8.91 GBP Hourly
Posted
16 Jul 2021
Closes
06 Aug 2021
Hours
Part Time
Contract Type
Permanent
Join Our Flock!
Join a world-class knitwear retailer in our contact centre department and help spread our love for Knitwear all over the world. Based at our Headquarters in Burgess Hill you'll be a key member of the team providing outstanding customer service to our highly valued customers.
You will be cross-trained to work in the contact centre and the returns department.
Vacancy information:
25 hours a week flexible schedule working 5 out of 7 days on a 4-week rotation.
Evening shift: 17:00 - 22:00.
Knitwear specialists since 1989, we are constantly looking for new ways to make our customers feel great and to drive the business forward, so, our ideal candidate is going to be someone that really wants to make a difference.
The Role
Inbound calls only you will be fielding around 50 calls per shift and manage sales transactions. Whilst most communication is by telephone, the successful candidates will also respond to around 20 emails per shift and communicate internally with Accounts, Dispatch and IT departments.
Day to Day
You will be required to respond to incoming customer telephone calls and to establish the customer's requirements.
* Answering general enquires
* Processing payments
* Returns
* React to order problems and complaints
* Cleanse customer records
The Extras
* 20 days holiday + 8 days bank holiday (Pro-Rata)
* Casual dress
* 60% staff discount
* Staff sample sales
* Fun Company with amazing people passionate about our brand
* Discounted gym membership
WoolOvers are an equal opportunity employer.
Applicants must have the right to live and work in the UK and evidence will be required prior to commencing any employment with us. Please speak to us if you need any assistance in how to do this

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