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Property Manager- IMR - Flexible Working Available

Employer
L&Q
Location
Stratford, London and homeworking
Salary
£27,500 - £31,500 per annum plus commission and ECU of £1,300
Closing date
30 Jul 2021

Job Details

We are currently seeking an ambitious Property Manager to join our Intermediate Market Rent (IMR) team. The position is based at our West Ham Lane office in Stratford (E15), but you will be initially working from home. 
 

L&Q currently has a market rent (PRS) portfolio of over 2000 homes with ambitions to have over 5,000 new build homes in the next 3 years; expanding greatly to become one of the largest rental portfolios in the capital. L&Q also offer new build Intermediate Market Rent (IMR) and London Living Rent (LLR) homes giving customers an improved opportunity into home ownership.

 

You will be responsible for:

 

·        Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.

 

·        Working collaboratively with internal and external stakeholders to support the acquisition of property to achieve organisational targets and objectives.

 

·        Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation

 

·        Providing excellent customer service to a demanding client base and maintaining relevant records and systems.

 

To be successful in the role you will have:

 

·        Property management and lettings experience in the private rented sector

 

·        Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges.

 

·        Proven track record in delivering on targets and deadlines within a demanding customer focused commercial environment

 

·        An awareness of budgetary and financial risk in respect of the residential marketplace

 

·        Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software)

 

         Experience in actioning and negotiating tenancy renewals within target dates and achieving rental increases where applicable whilst ensuring resident retention.

 

          Have experience in managing complaints within target times and managing resident expectations for a positive result.

 

          Have an excellent understand of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.

 

           You must be able to demonstrate excellent time management skills.

 

This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle which is covered for business use.

 

Property Managers are entitled to commission based on performance, capped at £3,500 per annum.

 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

You will have access to our full suite of benefits including:

·        26 days annual leave increasing to 31 days with continued service

·        Annual bonus (subject to group performance)

·        Excellent Pension scheme and non-contributory life assurance

·        Investment in your personal & career development  

·        Employee assistance programme

 

Apply Now: to apply please complete an online application and detail your suitability for the position in the supporting statement section.

 

 *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

 


COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
 

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Company

We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

We are a long-term partner in the neighbourhoods where we work. We build aspiration, opportunity and confidence for everyone in our communities.

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