IT Network Telephony Infrastructure Engineer

Fareham, Hampshire
20 Jul 2021
02 Aug 2021
Contract Type


Fareham, Southampton

About the job 

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you an IT Telephony Infrastructure Engineer looking to work on some highly influential and far-reaching projects?

Are you looking for that role which allows you to make a real difference?

If so, we would love to hear from you!

Job description

The Maritime & Coastguard Agency has started an ambitious IT transformation programme that will deliver improved capability across an expanded IT workforce. We aim to improve all technology services whilst supporting the wider business on its own transformation requirements and ensuring IT aligns to their needs.

We are looking for an Infrastructure Engineer to operate within our Southampton/Fareham based MCA team. Infrastructure engineers support and maintain infrastructure solutions and services as directed and according to departmental policy. They work in a team of infrastructure service managers and engineers making sure services are delivered and used as required.

This role provides you with a fantastic opportunity to influence key IT functions at the MCA, helping to shape and create an environment that makes a real difference for the UK public.


Roles Responsibilities include and not limited to:

• Monitor and control core business infrastructure solutions and services.
• Execute and monitor day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance
• Supports, designs and implements infrastructure technologies and solutions, that underpin core business services, such as: compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS.
• Working with colleagues and third party teams, identifies and manages technical problems through to resolution.
• Ensures the access and security controls are maintained to comply with relevant policies and regulations.
• Working with colleagues and third party teams to resolve incidents and return the service to users as quickly as possible.

Please see the attached Role Profile for an in-depth view of the post.

You will operate to a normal weekday working pattern consisting of a 7.4 hour working day and over the course of a year you will work 1931 net conditioned hours. You will sometimes be required to occasionally work outside of normal conditioned hours, and to work/travel on official duty within the UK and short-term visits overseas.

About You

Does this sound like you?

- Hardworking, resilient and flexible in the way you work
- Enjoys building positive working relationships, engaging and influencing colleagues at all levels
- Enjoys a varied and busy workload and can manage multiple projects and deadlines
- Has a track record of producing work that is of high quality

You will also have experience in and be competent in the following areas:

- Demonstrable experience in supporting and administering IP Based Telephony System and Services. (Avaya, PSTN, BT ISDN, SIP).
- Demonstrable experience in supporting and Administering Contact Centres (AVAYA).
- Experience of using relevant Infrastructure systems including performing administrative tasks;
- Demonstrable experience using Windows infrastructure - dealing with support, maintenance and upgrades
- Demonstrable experience within a Networking infrastructure - dealing with support, maintenance and upgrades.
- Demonstrable experience of implementing best practice - especially around scalability, availability and performance;
- Experience of working in an environment where products have to be delivered to specific time-scales;
- An ability to rapidly and effectively understand and translate product and business requirements into technical solutions.

You will also be computer-literate, with a working knowledge of Microsoft Office packages like Word, Excel and Outlook, and be able to learn and use bespoke programmes and software.


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

  • Technical skills will be assessed against the DDaT Framework - IT Infrastructure-
  • Technical skills will be assessed against the DDaT Framework - Systems Integration -
  • Technical skills will be assessed against the DDaT Framework - Troubleshooting and problem resolution -


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency

Things you need to know 

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For this role we will assess the following behaviours and Technical elements:

Changing & Improving
Communicating & Influencing
DDaT - IT Infrastructure
DDaT - Service Integration
DDaT - Troubleshooting and problem resolution

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Within your CV and personal statement please demonstrate your knowledge and experience of:

- Demonstrable experience in supporting and administering IP Based Telephony System and Services. (Avaya, PSTN, BT ISDN, SIP).
- Demonstrable experience in supporting and Administering Contact Centres (AVAYA).
- Demonstrable experience using Windows infrastructure - dealing with support, maintenance and upgrades
- Demonstrable experience within a Networking infrastructure - dealing with support, maintenance and upgrades.

The sift is due to take place from 3rd August 2021.

Interviews/assessments are likely to be held Week Commencing 16th August 2021.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview with one or more exercises

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Thomas Ogg Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

Attachments 20190712 Candidate Guidance for CV and Personal Statement VX Opens in new window(pdf, 405kB) 20190717 Candidate Notes VX Opens in new window(pdf, 823kB) IT Network Telephony Infrastructure Engineer Opens in new window(pdf, 118kB)

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