Our market leading client - working with Insurers, Intermediaries and Financial Institutions, delivering tailored solutions, is looking for another talented individual to join their Customer Relations team.

You would support the Customer Relations Manager in the management and resolution of complaints, including co-ordinating, processing and adjudicating on complaints and responding in accordance with regulatory procedures.

As a Customer Relations Executive your main responsibilities would include:

Resolving complaints in accordance with service standards and FCA regulations including corresponding with policyholders and solicitors
Handling calls and responding appropriately and in a courteous and efficient manner
Gathering information and expediting the ongoing complaint review and management process
Liaising with Corporate clients, Underwriters and other Third Parties to co-ordinate responses to complaints
Corresponding with Regulatory bodies regarding complaints and completing regulatory returns
Producing regular Management Information on complaints to the Directors
Ensuring complaints information on the claims management system is up to date and accurate

To be a successful Customer Relations Executive you will demonstrate:

Good research and investigative skills
Excellent verbal and written communication
Exceptional Telephone manner
Confidence to own tasks without supervision
Meticulous attention to detail

You must be able to drive and have access to your own transport for this role.

Claims experience may be advantageous, however your manner and approach to listening and resolving issues, would be the most important attribute