What you'll be doing as a Evening Part Time Customer Service Administrator
You will be part of a driven team and a forward thinking, modern business that is focused on delivering the highest level of Customer Service. Responsible for covering the tasks and duties as required within the Customer Service Team; where you will be assisting in the administration of the order process.
This is a busy and varied role that would suit a highly organised and structured individual who is used to completing tasks to strict deadlines.
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Accurately administrating orders, which includes but not limited to:-
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Raise orders on our operating systems
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Preparing orders for printing
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Checking and sending order confirmations to distributors
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Any recurring issues or areas of concern to be highlighted to the Team Leader;
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To contribute to the team to ensure that the daily/monthly/annual targets are met;
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To meet the performance indicators for the role as set by the company;
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You will work across Tancia Ltd T/A The Pen Warehouse and Snap Products Ltd.
You'll be a good fit for the Evening Part Time Customer Service Administrator role if you:
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Have a positive outlook and a clear focus on customers, process and procedures;
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Can work with numbers, you will be preparing paperwork from our quoting system;
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Achieve high standards of quality, efficiency, and productivity;
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Ability to communicate both verbally and electronically;
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Committed, with a great work ethos;
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Service minded with excellent customer focus;
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Experience of working in an environment where priorities are constantly changing;
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Work with in a team to help achieve one common goal;
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Focused on timely delivery and achievement of customer satisfaction;
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Must be able to work the hours of 16.30-21.00, Monday-Friday (there is some flexibility here however no later than 17.00)
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Live within 45 minutes of our HQ, Aldershot Hampshire.
On top of a competitive salary we also offer a benefits package too:
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Working in our newly refurbished and spacious offices
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Access to internal and external training, funded by the business
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Workplace pension scheme
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Cycle storage
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Referral bonus when you bring your friends to join the team
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Credit to spend each year on our products
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28 days of holiday a year pro rata (including public holidays).
Salary GBP18-20,000 pro rata depending on experience
Here at The Pen Warehouse and Snap Products we take stationery or general promotional products and turn them into powerful marketing tools, using the latest print technology. Our business is a hybrid of marketing and manufacturing, we produce and distribute tens of millions of printed products each year through over 3,500+ resellers. All orders are fulfilled in-house through innovative print processes, including direct digital and spot colour printing, as well as laser engraving, dye sublimation printing, digital transfer printing, debossing and doming.
Working with us:
We are a family business, based in Aldershot, Hampshire, and as a rule every team has a direct line to the Board of Directors, giving you visibility and accountability which are essentials for growth. Our founders are entrepreneurs and we therefore look to build teams with employees who possess a similar skillset in taking initiative and finding a way to achieve excellence in their roles.
In 2019, we refurbished our 60,000 sq ft factory to include breakout areas for employees, a training facility for ongoing support, a studio for videography and photography, and a showroom for our customers to experience our full product range and service offering. We value creativity and innovation, these are the perfect areas to increase communication with colleagues and generate ideas