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Concierge Executive - Full or Part Time

Employer
Antella Recruitment
Location
Southampton
Salary
24500.00 GBP Annual
Closing date
4 Aug 2021

View more

Sector
Hospitality & Catering
Hours
Part Time
Flexibility
Flexible working available
Contract Type
Permanent

Concierge Executive - Full or Part time

Southampton

GBP24,500

My client is a specialist concierge services provider.

They are now recruiting for a Concierge Executive to be based on site with one of their major clients providing a bespoke concierge service to their employees.

The Concierge Executive will also be responsible for booking client's requirements for activities including on and off site, transfers, external dining reservations, travel, attraction tickets etc

The candidate must be highly motivated, customer focused with previous experience working in a service orientated role gained within a luxury hotel, concierge, or travel environment.

The role is available on either a full time or part time basis, my client is flexible on this.

It is a Monday to Friday role with hours being between 10.30am to 7.00pm

Concierge Executive Duties and Responsibilities:

Respond to all clients' requests following and adhering to the standards of service, accommodating requests from the ordinary to the extraordinary

Handle a wide variety of client requests with utmost professionalism to achieve maximum guest satisfaction

Memorise regular clients preferences and habits to provide attentive and personalised service.

Display a friendly, courteous and professional attitude in all dealings with clients with an emphasis on fulfilling requests.

To understand the London scene and keep up to dates with all shows, attractions, restaurants and local information.

To take ownership for booking additional services including activities on and off site, transfers, external dining reservations, babysitting, itineraries, attraction tickets, flowers the personal touch and 5* service to all guests

Concierge Executive Experience Required:

Previous experience in a reservations or customer relations role within the hospitality, cruise, or travel industry working for a luxury brand.

Passion for service and the ability to innovate, ideally with a proven track record of customer service

Strong organisational and time management skills with a high degree of flexibility

Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement

Concierge Executive Salary and Benefits:

Base Salary of GBP24,500, pro rota if part time

25 days annual leave + 8 bank holidays

Pension

Discount Vouchers

Monday to Friday

To apply for this Concierge Executive role, please apply and a member of the team will be in contact to discuss your CV and the company.

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