Finance Support Officer - Flexible Working Available

Southampton, Hampshire
02 Aug 2021
15 Aug 2021
Full Time
Contract Type



About the job

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Do you have exceptional written and oral communication skills?

Have you got a passion for delivering excellent customer service?

Are you an ambitious person who loves to exceed your goals?

If so, we would love to hear from you!

Job description

Here at the Maritime & Coastguard Agency (MCA) we are looking for a Finance Support Officer to work within our Seafarer Training and Certification Branch.

You will be responsible for processing all accounts receivable from seafarers and companies and ensuring that all monies are correctly recorded. The role will require you to ensure that all monies received from seafarers and companies are dealt with accurately and are allocated to the correct accounts to ensure certificates can be issued within the required timeframe.

This is a customer-facing role where we aim to deliver a high level of customer service to meet the needs of our customers whilst achieving the Agency’s service level agreements.

This exciting opportunity will allow you to develop your knowledge of the MCA business whilst building strong working relationships.


Responsibilities include but are not limited to:

• Process credit card transactions daily, ensuring correct payments are taken and that all payable orders are taken to the bank weekly
• Create receipting batches on our financial system Agresso
• Create seafarer accounts on our financial system and action Rolling Account entries
• Move monies to seafarers accounts/individuals
• Assist with all finance issues from seafarers and companies for the seafarer training and certification branch

For further information please see the attached role profile.

About you

We are looking for someone with exceptional verbal and written communication skills. You will be able to tailor these to suit your audience and can do so clearly and confidently to ensure understanding. Customer service skills are essential for this role as you will be representing the agency when dealing with internal and external stakeholders. You will be experienced in providing excellent customer service through email and telephone and love to go the extra mile to ensure you give a first-class service.

Excellent organisational skills are required and you will be able to manage and filter workflow as well as organise and prioritise your work to maximise productivity and achieve all deadlines. You are a highly adaptable and flexible individual, who is prepared to undertake ad-hoc duties when required. You will have good attention to detail and take pride in producing work to a high standard. Proven IT skills are essential, in particular Microsoft Office software including Word and Excel.


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Managing a Quality Service
  • Delivering at Pace
  • Communicating and Influencing


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process, you will be asked to complete a personal statement. Further details around what this will entail are listed on the application form.

When considering applying please look at how your experience relates to the role, and tailor your personal statement to reflect the role and the essential requirements listed below:

• Oral and written communication skills
• Experience in delivering customer service, in particular through email and telephone
• Experience of working in a busy office environment to deadlines
• Ability to use MS Office (in particular Outlook, Word, Excel)
• Experience in accurately handling data

The sift is due to take place on 16th August 2021.

Interviews are likely to be held w/c 30th August 2021.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Joe Timmons Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

Attachments Role Profile Opens in new window(pdf, 227kB) Z. Candidate Guidance for CV and Personal Statement Opens in new window(pdf, 405kB) Z. Candidate Notes Opens in new window(pdf, 823kB)

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