Business Unit Support Manager - Flexible Working Available

Southampton, Hampshire
02 Aug 2021
16 Aug 2021
Full Time
Contract Type



About the job

Business Support Unit Manager 
Salary: £26,126
Location: Southampton 

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you able to adapt to changing work priorities?

Do you enjoy having a varied workload?

Would you like the opportunity to collaborate with a variety of stakeholders at all levels?

If so, we would like you to apply for our Business Unit Support Manager role here at the MCA!

Job description

The Business Unit ensures a cohesive, consistent and joined up approach across the UK Maritime Services Directorate. This is in support of our business planning, financial & resource management, risk management and the business of UKMS meetings including Management Board meetings. It produces co-ordinated & monitored Business Plans, Key Performance Indicator & Customer Service tracking and the Directorate Risk Register. The Business Unit also acts as a Focal Point for other Government initiatives such at Freedom of Information enquiries and is the central co-ordination, and communication point for the Directorate.

The Business Unit Support Manager supports the Head of the UKMS Business Unit by managing the day to day activities of the Business Unit. This includes collating and managing finance, planning and management information in support of the Director and UKMS Management Board. This role will oversee the provision of a comprehensive support service to the Director.


The main duties and responsibilities of the role include, but are not limited to:

• Provide a secretariat service for the UKMS Management Board and other meetings including preparation and distribution of agenda and papers ensuring papers are issued ahead of time to allow members adequate time to prepare for the meetings.
• Attend Management Board meetings to take minutes and action points, circulating to Board members in a timely manner after the meeting and tracking progress of action points.
• Responsible for ensuring the UKMS Risk Register is kept updated and liaising with UKMS Risk Owners ahead of the UKMS Management Board meetings to ensure risk information is accurate.
• Note the actions and updates from the Risk Agenda item at the UKMS Management Board, ensure Risks are updated following the meetings and track progress of any action points relating to the Risk Register
• Monitor the issuing of Customer Satisfaction Surveys either by email or to the third-party call centre, compile responses and provide statistical analysis of the responses for the Directorate report.
• Preparing yearly budget bid, completing monthly finance returns and monthly and year end accruals and prepayments
• Responsible for the collation of monthly and quarterly management information/statistics including ensuring the UKMS objectives in the MCA Internal Business Plan are updated quarterly
• Conduct the annual review of the 'UKMS Business Unit - Business Continuity Plan' and provide return to Office of the Chairman and the Chief Executive
• Act as line manager to the UKMS Business Unit Support Officer and oversee the day to day tasks of the Business Unit to ensure the provision of a comprehensive support service including diary management and preparation of briefing materials/ papers for the Director.

For more information about the role and responsibilities please refer to the role profile attached.

About You

You will be highly organised to prioritise your work efficiently with the versatility to multi task. You can be adaptable, recognising changing priorities reacting to them to effectively plan and organise workloads accordingly. We require you to have experience or an awareness of line management responsibilities.

You have excellent verbal and written communication skills, adapting your delivery to suit a wide variety of audiences. You enjoy working with a variety of stakeholders at all levels, quickly building rapport and collaborative working.

You are meticulous in your approach with the ability to collate and present management information. You are experienced in administration and can deliver excellent minute recording and cascading.

Demonstrable knowledge and experience in the use of Microsoft Office packages including Word and Excel is required for this role.

If you are an organised and proactive team player and eager to take up the challenge of managing the day to day business of our Business Unit we would love to hear from you!

About Operational Delivery Profession (ODP)

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services’.


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Communicating and Influencing
  • Delivering at Pace


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency

Things you need to know 

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

How to Apply

When considering your experience, please tailor your CV/Personal Statement to provide evidence of the below:

• Your ability to prioritise and recognise changing priorities and effectively plan and organise workloads accordingly
• Your experience of working with senior managers and stakeholders at all levels
• Your experience of taking meeting minutes and action points, circulating in a timely manner and tracking the progress of action points.
• Your experience of collating and managing management information

The sift is due to take place from 17th August 2021.

Interviews are likely to be held from 1st September 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

This vacancy is using Success Profiles. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Rachel Lee Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

Attachments Candidate Guidance for CV and Personal Statement Opens in new window(pdf, 405kB) Candidate Notes Opens in new window(pdf, 823kB) Role Profile Opens in new window(pdf, 626kB)

Similar jobs

Similar jobs