Customer Service and Supporter Experience Assistant

This is an office-based role in our modern, ‘agile’ office with free parking.
Part time: £20,300 pa pro rata for core hours.
03 Aug 2021
24 Aug 2021
Part Time
Contract Type

Supporter Experience Assistant

Did you know you could use your skills and expertise of building rapport and confident telephone manner to play your part in the ministry of releasing children from poverty in Jesus’ name. Are you looking to use your experience in customer service to make a lasting difference to children living in poverty? If yes, we would love to hear from you.

At the heart of the charity’s ministry is a relentless passion to act on faith and empower every child left vulnerable by poverty. The work is Christ centred, child focused, and church based.

Position: Supporter Experience Assistant

Location: This is an office-based role in our modern, ‘agile’ office with free parking, just a 15-minute walk from Fleet station.

Salary: Part time: £20,300 pa pro rata for core hours. Flexible hours paid at a rate to include rolled up holiday.

Hours: 28 core hours per week, worked between Monday to Saturday within the hours 08:00 – 20:00; up to 7 additional flexible hours within your agreed window of availability.

Benefits: Enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Dental Insurance, Income Protection and Group Life cover on appointment plus Private Medical & Dental cover on successful completion of probation.

Closing Date: 10.00am 24th August 2021

About the Role

We are recruiting for a Supporter Experience Assistant to join the fast paced and exciting Engagement Centre to ensure that supporters are known, loved, protected, and ignited to action as part of a global movement for children in poverty.

You’ll be joining on a permanent contract made up of 4 core days and 1 flexible working day a week. This is an office based position but working from home during Covid19 restrictions, with high levels of flexible home working hours thereafter.

Responsibilities included:

  • Actively maintain and promote the charity’s Christian ethos and values
  • Build relationships with supporters to ensure they are known, loved, protected, and ignited to action

About You

To flourish in this role, you’ll need:

  • Customer service experience
  • Core computer and administration skills

It would help (but isn’t essential) to have:

  • Experience using a CRM tool or customer database

We need you to be…

Personally, committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote the charity’s ethos and help others to experience, explore and express the faith-based motivation of our work.

Please note the charity can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may have experience in areas such as Supporter Engagement, Supporter Engagement Centre, Supporter Engagement Development, Supporter Engagement Manager, Supporter Engagement Officer, Supporter Engagement Executive, Supporter Engagement Officer, Supporter Care, Supporter Care Manager, Supporter Relations, Supporter Acquisitions, Supporter Acquisitions Manager, Fundraising, Fundraiser, Fundraising Manager, Fundraising and Supporter, Supporter Relationship, Partnerships, Partnerships Manager, Supporter Data, Contact Centre, Christian, Charity, Not for Profit, Customer Service, Call Handler, Adviser, Customer Service Adviser, Care Centre Adviser, Supporter Engagement Advisor, Call Centre, Call Centre Advisor.

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