Customer Care Advisor ??? Part Time
- Employer
- Confidential
- Location
- High Wycombe
- Salary
- Competitive
- Closing date
- 4 Aug 2021
View more
- Sector
- Customer Service & Call Centres
- Hours
- Part Time
- Flexibility
- Flexible working available
- Contract Type
- Permanent
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This is a fantastic opportunity to join a leading retailer at their head office in High Wycombe.
Due to expansion our client is looking for a positive, friendly, hardworking individual (to work 3 days per week) in their Customer Care Team. You must have previous customer service experience and have a passion for customer care.
Responsibilities
* Providing exceptional customer care at all times (ensuring a continuous bespoke/personal service)
* Responding to customer queries within the agreed response time
* Handling customer queries across different platforms (live chat/telephone/email/social media)
* Building relationships with customers
* Liaising with the warehouse team/couriers to resolve any order issues
* Working closely with other head office departments
Special Requirements
* Previous customer service/customer care experience (essential)
* Excellent communication skills (both verbal and written), with a comfortable/confident telephone manner
* Good organisational skills with the ability to prioritise and multitask
* A flexible, motivated and reliable attitude
* Strong Microsoft Office skills
Please Note:
Opening hours are 8am-8pm (Mon-Fri) and 9am-5.30pm (Sat and Bank Holidays) - however due to COVID-19 working hours are temporarily 9am-5.30pm (Mon-Sat only).
Company Benefits
* Competitive salary with great career prospects within a fast-paced/growing environment
* 25 Days holiday (plus Bank Holidays)
* Company funded private health insurance
* 50% Staff discount
* Interest-free season ticket loan
* Bespoke induction support and with ongoing development
* A welcoming/inspiring environment
Due to expansion our client is looking for a positive, friendly, hardworking individual (to work 3 days per week) in their Customer Care Team. You must have previous customer service experience and have a passion for customer care.
Responsibilities
* Providing exceptional customer care at all times (ensuring a continuous bespoke/personal service)
* Responding to customer queries within the agreed response time
* Handling customer queries across different platforms (live chat/telephone/email/social media)
* Building relationships with customers
* Liaising with the warehouse team/couriers to resolve any order issues
* Working closely with other head office departments
Special Requirements
* Previous customer service/customer care experience (essential)
* Excellent communication skills (both verbal and written), with a comfortable/confident telephone manner
* Good organisational skills with the ability to prioritise and multitask
* A flexible, motivated and reliable attitude
* Strong Microsoft Office skills
Please Note:
Opening hours are 8am-8pm (Mon-Fri) and 9am-5.30pm (Sat and Bank Holidays) - however due to COVID-19 working hours are temporarily 9am-5.30pm (Mon-Sat only).
Company Benefits
* Competitive salary with great career prospects within a fast-paced/growing environment
* 25 Days holiday (plus Bank Holidays)
* Company funded private health insurance
* 50% Staff discount
* Interest-free season ticket loan
* Bespoke induction support and with ongoing development
* A welcoming/inspiring environment
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