This role can be worked from Livingston or Osterley.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We have an exciting opportunity for a German speaking Service Desk Analyst to join our busy German Service Desk. In the role you'll take responsibility for providing effective 1st & 2nd line support to mostly German users via the Service Desk, including support of systems, Windows 7/8/10 & Apple Mac desktops/mobile devices, Android phones, and a number of largely bespoke applications developed around different databases.

What you'll do

* Logging, recording and prioritising all incidents received into the Service Desk
* Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines
* Ensuring online incidents and requests are assigned and dealt with in line with SLAs
* Advising and assisting team members with service provision
* Dealing with queries in a calm, swift and customer-focussed manner
* Providing 1st & 2nd line support for all of Sky's IT infrastructure
* User administration and provisioning of all IT Infrastructure Technologies.
* To follow Sky's health and safety policies and procedures; report any safety issues to line management; and participate in Sky's objective to be a safe and healthy workplace.

What you'll bring

* Excellent language skills in German and English, both spoken and written.
* Passion for technology
* Excellent communications skills, good time management and problem-solving skills
* Able to work on own initiative, ability to multi-task and deal with pressure
* Previous experience on a Service Desk is not necessary but an advantage

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access a wide range of exclusive Sky VIP rewards and experience

Where you'll work:

Livingston - SKY 4

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.