Commercial Manager - Trading

24 Aug 2021
23 Sep 2021
Full Time
Contract Type
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Working in the Voice Trading team, within Sky's Customer Growth function, is an opportunity to join a team that has been described as the 'beating heart' of our business. We work hand in hand with our front-line contact centre agents, sit horizontally across all of our Product P&L 'verticals', and have accountability for creating and executing our trading strategy. When we asked our team what they loved about working in Voice Trading, they said the pace, customer closeness, exposure to a plethora of stakeholders at all levels of seniority across the business, the mix of tactical and strategic work and the camaraderie within the team. Voice Trading provides you with a great foundation to springboard from in the organisation; learning about all of Sky's products, building a deep understanding of our customers and being part of strategic transformation projects.

What you'll do:

As Commercial Manager, you will be responsible for delivering in quarter performance targets. You will need to understand all commercial KPIs across your routes to market, provide insights into performance and create ideas and recommendations to optimise P&L performance.

Using your deep understanding of trading performance levers, working closely with Commercial Managers based in Contact Centres to corroborate quantitative data with qualitative, and leveraging your ability to think of the bigger picture, you will be able to explain drivers of performance succinctly and in a timely way to senior stakeholders.

You will need to be a strong collaborator with Trading, Product and Commercial teams, Contact Centre Operations and Finance as well as have strong communication skills and able to present to and influence decision making at Head of Department, Director and MD level.

- Deliver consistent, quality analysis daily / weekly across your route to market to understand factors that positively and negatively impact in quarter Product performance; working closely with Commercial, Trading Performance and Contact Centre Operations to ensure delivery of appropriate recovery or improvement plans.
- Find innovate ways for us to drive performance across our Products and routes to market by understanding levers to improve performance.
- Work closely with our Contact Centre Operations to bring together qualitative and quantitative analysis with a bigger picture lens.
- Manage end to end Product view of routes to market across a number of sites and products
- Proactively influence the planning process, for a quarter out, feeding in route to market nuances and considerations
- Provide quarterly wash ups of Trading Performance
- End to end ownership of route to market planning
- Identifying / understanding Headroom opportunity within the products in the routes to market
- Influencing and contribute towards setting the overall strategy
- Build strong relationships with stakeholders across the matrix based on collaboration, trust and delivery

What you'll bring:

- Deep understanding of data with the ability to link quantitative and qualitative inputs to produce actionable insights and recommendations.
- Ability to mine data sets to create reusable views and forecast modelling to build business cases. Advance Excel skills are essential. Tableau skills would be advantageous.
- Credible communicator and able to present work to the route to market to the Head of Trading, with excellent presentation skills (written and verbal). Ability to link quantitative and qualitative inputs to create meaningful storytelling in PowerPoint with a clear layout that conveys a concise story.
- Tireless and results driven mentality, able to continually critique and optimise performance with a positive mind-set. In a high profile, pressurised environment
- Able to work across a matrix organisation with the product owners, trading functions and Contact Centre Operations ensure the Sky leadership team makes informed and timely trading decisions

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband

Where you'll work:


Our Osterley campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. There's also plenty of parking, bike shelters and showers.

On campus you'll find six subsidised restaurants and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.


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