Trading Lead - Voice

24 Aug 2021
23 Sep 2021
Full Time
Contract Type
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As Trading Lead, you will be accountable for delivering in quarter performance targets, understanding all commercial KPIs across your RTM, provide insights into performance and create ideas and recommendations to optimise P&L performance.

What you'll do:

- Lead a team of Managers who deliver consistent, quality analysis daily / weekly across your RTM to understand factors that positively and negatively impact in quarter P&L performance; working closely with Base Management, Trading Performance and CSG teams to ensure delivery of appropriate recovery or improvement plans.
- Create and lead the RTM strategy for meeting or exceeding quarterly targets taking into considerations multiple factors such as, (but not limited to) - commercial critical metric run rates, CSG resource, offers, marketing, competitors, economic outlook etc.
- Execute and deliver your quarterly strategy through your teams with clear, concise communication, prioritisation and task management.
- Innovate through collaboration and sharing of best practise - always leading from the front in identifying ways to improve customer/advisor processes as well as commercial performance both in the short term and feeding in longer term initiatives/requirements to the Commercial P&L and Base Management teams
- Be the lead on key critical initiatives over and above RTM performance, and deliver clear plans, business cases, timings and recommendations.
- Anticipate and provide regular updates/communications to your HoD and Director on the delivery of your plans and critical initiatives which call out progress made, future risks and recommendations to fix.
- Lead your team's efficiencies by making recommendations or improvements in areas such as reporting, RACI's, ways of working, prioritisation, meeting cadence.

What you'll bring:

- Deep understanding of data with the ability to link quantitative and qualitative inputs to produce meaningful insights and recommendations.
- Have a consistent track record of innovation and problem solving to identify solutions to business problems.
- Excellent numeracy skills along with technical skills including advance formulae excel/database/modelling; with the ability to lead and maintain large and complex data in a variety of formats to build meaningful plans - spreadsheets, templates and trackers.
- An ability to coach and train your teams in advanced formulae and Excel modelling, Tableau and PPT storytelling where skill gaps are identified.
- Credible communication skills and be able to present work to the Head of Trading and Director levels, with excellent presentation skills (written and verbal). Ability to link quantitative and qualitative inputs to create meaningful storytelling in PowerPoint with a clear layout that conveys a concise story.
- Tireless and results driven mentality, able to continually critique and optimise performance with a positive mind-set, in a high profile, pressurised environment
- An ability to react to sudden change of strategic direction with a positive, can do attitude and motivate your team to do the same.
- Able to work across a matrix organisation with Base Management, Trading Performance, Finance and CSG support teams to ensure the Sky leadership team makes informed and timely trading decisions

The rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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