Appointment Advisor Opportunities -Part time
British Pregnancy Advisory Service (BPAS) is the UK’s largest independent women’s reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & Treatment and soon, we are launching BPAS Fertility, evidence-based, not-for-profit care.
Are you empathetic and enjoy speaking to people over the phone? Do you need flexible or set working hours to give you the work/life balance you've always wanted?
Our advisor positions offer just that.. and more.
Our Booking & Information Centre at BPAS have some exciting opportunities for Appointment Advisors to join their fast paced and dynamic team.
Home to over 100 colleagues, the Booking & Information Centre deal with over 6000 contacts on a weekly basis (voice and email). A team who are client centred with customer focused non-judgmental staff, offering first class client care.
About the Role
When you are talking to women and men on the phone to arrange consultations, you’ll understand that they are facing an emotionally complex decision and you will find the right appointment for them in an impartial and caring way.
The Appointment Advisor is the first point of contact for all BPAS clients. They will primarily make appointments and answer all client related queries in a professional and empathetic manner, ensuring they provide an efficient client-centred service at all times.
We want candidates who are confident when dealing with a wide range of queries and are able to problem solve effectively in order to find solutions for our clients. You will have excellent communication and listening skills, with the ability to remain calm in stressful situations. Computer literate, with great attention to detail, along with strong interpersonal skills is something you excel in.
Ideally, we are looking for someone who has worked in a customer care call centre environment previously, but if you have got exceptional customer service experience, then this could be the perfect role for you!
Salary: Starting salary will be £16,679 pro rata per annum initially, with progression up to £21,201 pro rata per annum as and when pre-determined quality standards are achieved. (We also offer an additional payment of time and a half working for working on weekends).
Shift 16 PM: 24 Hours per week| 4 day working week between Monday to Friday. This is a flexible contract to be worked between the parameters of 12pm - 6pm on the 4 days worked.
Shift 9A: 28.5 Hours per week | Monday, Tuesday, Thursday and Friday 12pm-7pm and Alternate Sunday 9.30am-2.30pm
Shift 12 Flex (x3 vacancies): 19 Hours per week | This is a flexible contract to be worked between the parameters of Thursday 11am-9pm (5.5hours), Friday 11am-9pm (6hours) and Saturday 8am-6pm (7.5hrs). Shifts will be given 2 weeks in advance.
Shift 13A: 27 Hours per week | Monday to Friday 7am-12pm and Alternate Saturday 7am-11am.
To view more details on the current shift patterns available, please review the additional information document attached.
Location: Head Office, Stratford upon Avon - Warwickshire.
Please note, successful candidates will be required to complete 3 weeks of mandatory training from Monday to Friday, 9am-4pm. Next induction date is to be confirmed.
We don’t just offer choice to our clients. We also offer it to you: an excellent working environment with comprehensive training and development opportunities provided.
Interested so far? Don't delay, apply today! Complete an online application form via NHS Jobs. (We do reserve the right to bring forward our closing date, without notice, in the event of high volumes of interest). For further information please feel free to contact us on 01789 265026 or email email@example.com
The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.