Lead Service Transition Manager

Southampton, Hampshire
03 Sep 2021
20 Sep 2021
Full Time
Contract Type



About the job

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Lead Service Transition Manager

Salary: £38,654

Location: Southampton 

Reporting to: Head of Business Relations & Service Transition 

Do you have experience working as a Transition Manager within the IT industry?

Are you looking for a progressive role within the public sector?

If so, we would love to hear from you! Job description

The Maritime & Coastguard Agency has started an ambitious IT transformation programme that will deliver improved capability across an expanded IT workforce. We aim to improve all technology services whilst supporting the wider business on its own transformation requirements and ensuring IT aligns to their needs.

We are looking for a Lead Service Transition Manager to operate within our Southampton based MCA team. You will be responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation. You will be solely responsible for the coordination activities across projects, suppliers and service teams.

This role provides you with a fantastic opportunity to lead a key function within IT at the MCA, helping to shape and create an environment that makes a real difference for the UK public.


Role Responsibilities include (but are not limited to):
• Ensuring new digital, data and technology services are effectively transitioned from build into run.
• Responsible for designing and implementing IT service acceptance standards and criteria.
• Responsible for designing and implementing effective transition plans for IT services.
• Planning, scheduling and coordinating of resources to enable effective transition for new IT services.
• Development of acceptance documentation.
• Controlling the service acceptance elements of the delivery life-cycle.
• Ensuring risks and issues are mitigated, limiting impact of a risk on operations.

Please see the attached Role Profile for an in-depth view of the post.

You will operate to a normal weekday working pattern consisting of a 7.4 hour working day and over the course of a year you will work 1931 net conditioned hours. You will sometimes be required to occasionally work outside of normal conditioned hours, and to work/travel on official duty within the UK and short-term visits overseas.

About You

You will also have experience in and be competent in the following areas:

- Experience of designing and implementing system migration plans;
- Evidence of successfully transitioning services from build environments into operation;
- In-depth knowledge of service delivery life-cycles, methodologies and tools;
- In-depth knowledge and experience of different migration methods for applications and infrastructure services;
- Ability to lead design transition focused workshops, showing agility and the ability to be creative;
- Proven experience of working with third party suppliers and service providers;
- Ability to identify technical and business risk and effective mitigation planning;
- Good understanding of technical infrastructure, commercial elements of solutions and licensing models;


ITIL Foundation Version 4 qualification or any relevant ITIL qualification


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Working Together
  • Delivering at Pace
  • Communicating and Influencing
  • Seeing the Big Picture
  • Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

  • For all Lead Service Transition Manager DDaT Skills please click here


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency

Things you need to know 

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

This vacancy is using Success Profiles. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

To apply for this role, you will need to provide detailed evidence of your knowledge and experience of the following sift criteria within your CV and Personal Statement:
- Evidence of successfully transitioning services from build environments into operation
- In-depth knowledge of service delivery life-cycles, methodologies and tools
- In-depth knowledge and experience of different migration methods for applications and infrastructure services

The sift is due to take place from 21st September 2021.
Interviews/assessments are likely to be held WC 4th October 2021.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview
• an interview with one or more exercises
• a full day of activities including interactive, written and timed exercises

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Kirsty Parsons Email :   Kirsty.Parsons@mcga.gov.uk   Recruitment team : Email :   dftrecruitment.grs@cabinetoffice.gov.uk Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission

Attachments 20190212 Candidate Notes attachment Opens in new window(pdf, 838kB) 20190212 Personal Statement and CV - Guidance for Candidates Opens in new window(pdf, 1334kB) 20210818 Lead Service Transition Manager - Role Profile Opens in new window(pdf, 101kB)


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