About the job Summary
We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.
Are you someone who has a passion delivering excellent customer service?
Do you consider yourself to be creative with excellent communication skills?
Would you enjoy having autonomy for your own workload and enjoy working with a variety of people?
If so then we would love to hear from you!
DRG is a core central HR service supporting the Department for Transport (DfT) and its executive agencies with their recruitment activity. We are here to equip managers with the up to date recruitment tools to help them attract the right people with the right skills at the right time.
You will work collaboratively with colleagues across the DfT family to deliver polished, bespoke recruitment campaigns. Liaising with your Resourcing Partners and subject matter experts across DRG, you will build tailored solutions to sourcing and hiring that meet our business strategic requirements.
We would love someone to join us who can ‘see the bigger picture’ and work closely to pick up work from other business units as needed.
Working within a small team of Campaign Managers, you will be responsible for a significant amount of administration work and you will ensure service level agreements are met by completing your own work to a high standard. You will support a number of shared tasks also including answering queries and issuing contracts of employment.
You will be a highly resilient individual with a strong customer service ethos. You will thrive in a fast-paced operational service delivery environment and be a strong advocate for change recognising the benefits of continuous improvement and identifying better ways of working.
Role Responsibilities include but not limited to:
• Providing a consultative service either in person or over the phone in a professional and personable manner
• Offering expert advice and recommendations to improve the attraction and selection of good quality candidates
• Working alongside Resourcing Partners make valuable contributions to the management of all recruitment campaigns, including apprenticeships
• Engaging enthusiastically and consistently with your Business Units, HR Business Partners, vacancy holders and key business leads
• Working in partnership with the Attraction team at DRG to build creative attraction strategies to find the highest quality of candidates
For a full list of responsibilities please refer to the role profile attached.
You’ll have outstanding interpersonal skills with a natural ability to build rapport with your customers and pride yourself on your strong customer service ethos.
Time management and organisational skills are vital; you’ll be resilient and professional when working to deadlines whilst managing your own workload.
You’ll be a team player with an eye for detail and be IT literate and comfortable using and learning about new systems.
Excellent verbal and written communication skills are key when creating recruitment recommendations and supporting your customers with various recruitment queries.
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Working Together
- Managing a Quality Service
- Making Effective Decisions
- Communicating and Influencing
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
Find out more about what it's like working at the Department for Transport.
Things you need to know Security
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.
Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.
How to Apply
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
For your CV and personal statement, please provide detailed evidence of your experience of the following:
• Working in a fast-paced recruitment or operational delivery environment
• Stakeholder engagement and managing expectations
• Delivering excellent customer services and results in a timely manner
• Ability to manage conflicting workloads whilst providing high quality outcomes
Your personal statement will be limited to a maximum of 750 words.
The sift is due to take place on or around 15th September 2021
Interviews will be held from w/c 27th September 2021
This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Please note that any part of the Job Profile could be tested at sift/interview.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please see attached candidate notes for further information about our recruitment process.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section
To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.
Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.
Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.
Feedback will only be provided if you attend an interview or assessment.
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants Job contact : Name : Samantha Osmond Email : Samantha.Osmond@dft.gov.uk Recruitment team : Email : email@example.com Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: firstname.lastname@example.org If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission