Customer Services Coordinator

Recruiter
Vistry Group
Location
Basingstoke
Salary
competitive + upto 41 days a/l + private healthcare
Posted
07 Sep 2021
Closes
07 Oct 2021
Ref
2021-2255
Hours
Full Time
Contract Type
Permanent

Let's help build your future by finding a home for your talent!

 

 

Our housebuilding business operates across 13 regional offices, which are currently developing around 200 sites across England. The design and construction blend tradition and innovation, creating homes and developments with contemporary living standards. Our product range includes one-bedroom apartments through to larger five-bedroom family homes.

 

 

In a Nutshell:

 

We have a great opportunity for Customer Service Coordinator to join our team within Vistry Housebuilding Southern, at our Basingstoke office. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey.

 

We are pleased to say, this role can accommodate agile working arrangements.

 

 

What we would like from you:

 

 

Key Responsibilities -

 

 

  • Keep purchaser's plot file information up to date.
  • Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
  • Record receipt of all purchaser's correspondence and respond within 3 working days.
  • Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
  • Issue instructions to Sub-contractors.
  • Monitor and update NHBC claims if appropriate.
  • Assist cost monitoring.
  • Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
  • Record dates of customer visits and log all defects identified.
  • Carry out all necessary calls in relation to the customer journey.
  • Keep data system up to date at all times.
  • Carry out general administrative duties.
  • Work directly with Customer Service Manager to assist management of large-scale works.
  • Competencies -

     

     

  • 5 GCSE's or equivalent including Maths & English
  • Previous experience working within a similar environment
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Good planning and organisations skills
  • Problem solving and decision-making skill
  • A polite, tactful, and assertive attitude
  • Patience and calmness under pressure
  • Excellent communications skills
  • Good team working skills
  • Behave in line with our values
  • A commitment to work as required to meet the needs of the business
  • Desirable -

     

     

  • NVQ levels 3 & 4 in customer services
  • Experience working for a residential house builder ideally within the customer facing environment
  • Good understanding of building regulations and legal obligations.
  • The Good Stuff:

     

    Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.

     

    Some of our key benefits include…

     

    • Competitive salary, package and bonus
    • Agile working arrangements possible for this role
    • 28 days annual leave plus bank holidays, and the option to buy or sell up to 5 days per annum
    • Private Healthcare
    • Company Contributory Pension Scheme
    • Sharesave scheme
    • Company car, car allowance or travel allowance (role and geographic dependant)
    • Support with a professional membership
    Let's tell you a bit more about us…

     

    Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds - we have come together to live our values of Integrity, Caring and Quality.

     

    We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career.

     

     

    Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help.

     

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