Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
"In Customer Service Group we want to create a world-class Comms & Learning experience to enable our people to deliver the best service in the country. We will provide engaging creative content that is aligned to our business needs and our people's development, personalised, easily consumed and accessible anytime/anywhere. We will be there to provide focused support when our people need us most." - Senior Creative Designer
What you'll do:
- Own the entire digital learning development lifecycle, including storyboarding, creative design and work closely with the copywriting team.Translate business requirements into best in class communications and learning experiences. A creative focus on video through creative design & editorial skills inc audio, interactive simulation, creative text and animation (this will include use of the Adobe Suite in particular After Effects and Premiere Pro)Deliver content in line with Sky's brand identity, values and tone of voice with an excellent eye for detail and strong typography and layout skills across all digital platforms.Demonstrate a good knowledge of learning principles and theories with the ability to apply these practically. Apply instructional design theory to create storyboards, scripts and learning content.Demonstrate adaptability to changing priorities and strong problem-solving capabilities. Work with stakeholders to understand their requirements in face of unexpected and urgent business needs.Translate business requirements into best in class communications and digital learning experiences.Oversee content management project plans with defined quality control at each stage and measurable insights to help drive continuous performance improvement. Monitor the quality of developed content and participate in peer-to-peer reviews.Provide regular updates and reports to stakeholders and project managers ensuring delivery of quality learning products on time and in budget.Keep informed of developments in digital media, look for new ideas/inspirations and drive innovation through new technologies.Working with the teams who support the different learning platforms/channels - hand off/launch signed off digital materials to the business and help facilitate embedding.
What you'll bring:
- Experience of Digital Learning & Communications Design with a focus on the application of video and web design skills to bring to life Comms & Learning experiences through the use of design and animation (this will include use of the Adobe Suite in particular After Effects and Premiere Pro)Ability to interpret briefs and produce storyboards.Good knowledge of creative design and learning content creation tools (such as Adobe Creative Cloud, Adobe Captivate, Articulate Storyline, etc.) and can deliver to a high quality within a busy studio environment.Good knowledge of Graphic/Web Design tools (such as Sketch, Photoshop, InDesign, Illustrator, etc.).Experience working across functions, (i.e. with copywriters to ensure the visual elements complement the words).Extensive creative skills, with strong experience of designing for tone of voice/brand presence.Proficiency in Microsoft Office Suite.
Customer Service GroupIn our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.
Property Service GroupOur job in the Property Service Group is to help everyone be their best. We provide people with the things that make their lives at Sky just a little bit easier - from great working environments to subsidised gyms, fr
The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences
Where you'll work:This role can be based in any UK Sky site
Inclusion:We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.