Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

"As a Senior Change Analyst in the Service Change and Projects Team, you'll provide a strong business capability that would assist in the solution identification / definition and implementation across all projects undertaken." - Delivery Manager

What you'll do:

* Strong leadership capabilities, comfortable delivering on your own or through others to achieve the desired results.
* Lead analysis for a whole project or for a programme work stream, e.g. customer communications, operating model, supply chain, business readiness and various customer channels - online, apps and TV
* Ensure where required project governance is established and documented for each initiative / project.
* Create and manage the analysis plan and approach, utilising flexible and agile ways of working within agreed timescales, quality standards and budget
* Deliver or manage delivery of analysis through all stages of the project lifecycle including: Scope definition and impact assessment, Business requirements (gathering, analysis, sign off), Problem identification / root cause analysis, Impact assessments, Process maps, Customer journeys, Stakeholder identification and management and Implementation support
* Work closely with senior stakeholders, fully understanding their business needs and providing concise and relevant updates to them

What you'll bring:

* Significant experience as a large scale change professional running portfolios or large complex programs of work.
* Significant experience in leading and delivering through others coaching where required to assist with your team's development and achieve results
* Significant experience of working effectively with stakeholders at all levels and working collaboratively with delivery partners and other business functions
* Strong analytical and problem-solving skills bringing a creative approach to solution finding and improving the customer experience
* Attention to detail
* Effective verbal and written communication skills
* Working knowledge of the full project lifecycle with practical experience in planning and analysis
* Ability to adapt your analysis approach quickly in a flexible and agile environment

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access a wide range of exclusive Sky VIP rewards and experiences

Inclusion:

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.