Training Delivery and Response Support

London (Greater)
10 Sep 2021
20 Sep 2021
Contract Type

About the job Summary

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Do you have experience of designing, developing and delivering training to others?

Are you someone that enjoys helping others with their development needs?

Can you use your superb interpersonal skills to present information to colleagues?

If you want a role where you can help deliver a positive and inclusive working environment for all, please apply! We can’t wait to hear from you!

Job description

This role is an exciting and challenging position tasked with managing one of the most important portfolios in the Department. It is essential to developing and maintaining a crisis response capability within DfT by ensuring the Department has appropriately trained and exercised staff for incident response work.

This role is part of the Transport Security Operations Centre (TSOC) division. TSOC sits within the Transport Security, Resilience and Response (TSRR) Directorate which leads on national security matters for the Department for Transport (DfT), ranging from counter terrorism and cyber security, to planning for and responding to natural hazards or civil contingencies. We deliver cross-modal expertise to support security and resilience policy teams whilst also providing the Department's 24/7 response for all security or civil contingency incidents. The team works with security and intelligence partners from across government to mitigate risk to the UK’s transport sector.

The post holder will be expected to lead on the design, co-ordination and delivery of TSOC’s incident response training and internal capability building programme; engage with a wide range of stakeholders to collate feedback and continually improve TSOC’s training offer to DfT staff; and work to ensure TSOC has a resilient training programme for 2021-2022 and beyond. The post holder will also be expected to assist the wider TSOC division by occasionally taking a role in ‘live’ incident responses; this may involve shift working occasionally.


Responsibilities but not limited to


- Assisting TSOCs ability to effectively respond to a wide variety of incidents impacting the transport network by ensuring response staff are appropriately trained and familiarised with the standard practices in a response. This may include rapidly supporting live responses with training support.

- Actively drive forward, and deliver against, a training programme which meets the objectives in the TSOC business plan and key project deliverables in consultation with the risk owner.

- Ensuring accurate training and exercise records are maintained and a quality service to our stakeholders is maintained.

- Assisting TSOC’s ability to effectively respond to a wide variety of incidents impacting the transport network, by ensuring response staff are appropriately trained and familiarised with the standard practices in a response.

Response Support

- The wider TSOC team will often be working in high pressured situations, providing a 24/7 response capability. At times, you may be asked to support these responses by leading on the general support that the Training and Exercising Team offer to operational staff.

- TSOC is made up of multiple sub teams that work very closely together. Due to the nature of the work it is sometimes vital to re-prioritise at short notice and work flexibly. We are looking for someone that will embrace these opportunities.

For a more detailed description of the role please see the attached role profile

About you

You will need to be someone who has the following skills:

- Excellent communication and confident presentation skills;

- Ability to effectively engage with stakeholders, building trusted working relationships;

- Demonstrate resilience, good judgement and have the ability to remain calm in high-pressure situations.

- A team player, with a flexible working approach which is able to prioritise stretching workloads and adapt to last minute changes.

- Enthusiastic about your personal development (and that of others) and keen to seek new challenges.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Developing Self and Others
  • Managing a Quality Service
  • Delivering at Pace


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Selection Process

The sift is due to take place on the 21st of September.

Interviews are likely to be held w/c 4th of October.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to apply

As part of your application please submit a CV and Personal statement, for your CV please tailor this to match that of the job description.

For your Personal statement, please demonstrate the following:

• Your experience of designing, developing and delivering training or exercises
• Your experience of working in high pressured situations, demonstrating good judgement, resilience and composure
• Your experience of using communication skills to confidently present to varied audiences and adapting your approach to your audience

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Mbongeni Mhlanga Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at

Similar jobs

Similar jobs