Technical Service Delivery Manager

Location
London (Greater)
Salary
up to £65,000
Posted
14 Sep 2021
Closes
14 Oct 2021
Contract Type
Contract

Your new team

The Change Programmes and Service Management (CPSM) directorate focus on assuring the running of the pension scheme and the improvements to the service and experience of our customers

The directorate is compiled of six teams who work closely together and focus on distinct activities. These teams are; SAPE, scheme assurance, service delivery, testing and quality assurance, programmes, and delivery management.

This exciting role will be part of the Service Delivery team. The Service Delivery team exists to ensure our Scheme Administrator provides, and continues to provide, a fit for purpose operational service to NEST customers.

The team ensures NEST has an appropriate level of insight and understanding of the service such that it can act as an educated and engaged customer of those services, managing risk as required. Working with Nest’s third-party administrator on a day-to-day basis, the service delivery team have first-hand knowledge of what our customers are experiencing and are responsible for both reacting to issues with the system as well as improvements which will positively impact users.

You will be joining a team all of whom have their own area of focus that helps support the aims and goals of the directorate and wider business. These specialisms often overlap and as such require collaborative effort across the team to progress to a positive conclusion.

Your new role

The Technical Service Delivery Manager will be responsible for ensuring that the Scheme Administrator provides appropriate IT information and then to take responsibility for the critical assessment of that information to provide structured assurance that the Scheme Administrator has and is able to run the Scheme appropriately.

You’ll play a key role in all customer facing electronic interactions are working as expected, will continue to work as expected taking into consideration all reasonable internal and external factors including migration to the new scheme.

You’ll liaise between NEST Corporation IT Service Management and the Scheme Administrator on any initiatives which impact both parties.

What you’ll need to succeed

You’ll have solid experience in a similar IT systems role.

You’ll be able to communicate & influence with strong communication & listening skills.

What you’ll get in return

Base salary up to £65,000 plus Benefits on an FTC until June 2023.

This role is open to 3-4 days part time or compressed hours basis.

For internal candidates the salary will be determined based on experience – Nest Level 2T as an internal move.

Everyone wants a good work life balance and you will be working with a truly flexible employer, fully embracing a working from home culture and flexible working hours.

You will have your birthday and Christmas Eve as an additional bonus to the already fantastic holiday allowance and of course…a generous pension contribution.

What you need to do now

Please complete your application on our website.

Application closing date: Tuesday 28th September 2021

Nest is an equal opportunity employer. We encourage applicants from all the nine protected characteristics.

As a Disability Confident Committed, we guarantee to interview disabled applicants who meet the minimum criteria for the vacancy.

Please note that we can onboard and work remotely successfully during this period at Nest. Please note that this is a London based role.

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