Sales Administrator - Part Time

Market Harborough
12.50 - 13.50 GBP Hourly
14 Sep 2021
04 Oct 2021
Part Time
Contract Type
We're excited to present a fantastic opportunity for a skilled part-time Sales Administrator to join a vibrant and innovative business who create and supply a range of premium sustainable products to retailers and end consumers.

The successful candidate will demonstrate outstanding customer service and administration skills, along with a strong level of IT proficiency. You will work as part of a collaborative team to ensure that the sales administration process is seamless from order through to invoicing.

Duties & Responsibilities:

Processing orders by retrieving requests from retailer platforms or via email, inputting information onto internal systems and providing customers with confirmation and delivery dates
Liaising with 3rd party warehouses and multiple transport providers to ensure the timely despatch and delivery of goods
Managing inventory levels by updating and monitor stock declarations on retailer platforms
Handling incoming queries and liaising with customers re. any anomalies or discrepancies with orders
Carrying out the aftersales process, including managing returns and refunds as required
Being the first point of contact on the telephone for all calls to the company's UK office, and by email for UK retailers and their customer service teams
Working together with colleagues in Head Office and locally to complete the sales order process to invoicing.

Skills and experience required:

Extensive experience within a similar sales administration or B2B customer service administration role, ideally with prior involvement in working with major nationwide retailers
Strong IT skills, proficient in the use of MS Office
Good working knowledge of Sage would be preferred
Highly organized and used to working in a fast-paced environment
Excellent communication skills, both verbally and in writing
Enjoys working autonomously and as part of a collaborative team.

Hours of work:

25 or 30 hours per week across five days (Monday - Friday)
9.30am - 2.30pm (or similar alternative hours by arrangement)

Salary and benefits:

GBP12.50 - GBP13.50 per hour