Product Quality Analyst

15 Sep 2021
15 Oct 2021
Full Time
Contract Type
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

In joining the Global OTT Product team, you will shape, lead and support a wide portfolio of exciting new initiatives to enhance our products and deliver a world class experience to our customers across the world.

What you'll do:

* Reporting to the Head of OTT Product Quality, you'll help Sky build on the quality of its propositions across different markets
* Aggregate and distribute regular quality and reliability insights to the leadership team, including monitoring of KPIs
* Drive analysis and fix of underlying issues across the business (Product, Technology, Finance, Proposition, Commercial)
* Monitor and report on progress of remediation activities
* Institute new measures to help improve the quality of our data
* Help create business cases to support & prioritise quality improvement initiatives
* Build, maintain and own excellent relationships with internal and external stakeholders

What you'll bring:

* A structured and rigorous approach to solving problems. Thoroughness and attention to detail, supported by a strong analytical and visualization skillset
* Ability to understand, summarise and communicate complex issues and recommendations to stakeholders up to the Exec level
* The confidence and ability to challenge existing thinking
* A self-starter, you'll have a track record of delivering initiatives in dynamic, cross-functional and matrixed environments
* A talent for building great relationships with stakeholders at all levels
* Ideally 2-4 years' experience in Consultancy, Strategy or Product roles - preferably working on products relating to digital video or OTT.

Team Overview

OTT: Our team develops and supports technologies for Sky, globally. No matter the device, the time or the place, we make sure that engaging large, diverse audiences with premium entertainment is possible. Our vision is to deliver the world's best entertainment!

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon!


We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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