We're excited to present a fantastic opportunity for a skilled part-time Sales Administrator to join a vibrant and innovative business who create and supply a range of premium sustainable products to retailers and end consumers.

The successful candidate will demonstrate outstanding customer service and administration skills, along with a strong level of IT proficiency. You will work as part of a collaborative team to ensure that the sales administration process is seamless from order through to invoicing.

Duties & Responsibilities:

• Processing orders by retrieving requests from retailer platforms or via email, inputting information onto internal systems and providing customers with confirmation and delivery dates
• Liaising with 3rd party warehouses and multiple transport providers to ensure the timely despatch and delivery of goods
• Managing inventory levels by updating and monitor stock declarations on retailer platforms
• Handling incoming queries and liaising with customers re. any anomalies or discrepancies with orders
• Carrying out the aftersales process, including managing returns and refunds as required
• Being the first point of contact on the telephone for all calls to the company's UK office, and by email for UK retailers and their customer service teams
• Working together with colleagues in Head Office and locally to complete the sales order process to invoicing.

Skills and experience required:

• Extensive experience within a similar sales administration or B2B customer service administration role, ideally with prior involvement in working with major nationwide retailers
• Strong IT skills, proficient in the use of MS Office
• Good working knowledge of Sage would be preferred
• Highly organized and used to working in a fast-paced environment
• Excellent communication skills, both verbally and in writing
• Enjoys working autonomously and as part of a collaborative team.

Hours of work:

• 25 or 30 hours per week across five days (Monday - Friday)
• 9.30am - 2.30pm (or similar alternative hours by arrangement)

Salary and benefits:

• GBP12.50 - GBP13.50 per hour