Customer Service Agent

We're looking for talented individuals with a desire to help people and work in a digital bank to join our growing dynamic customer care team where you will provide guidance and support in our Contact Centre via the telephone, to a wide variety of customers.

In our customer care team, you will have the opportunity to use your skills and ideas to provide outstanding service to our customers.

Working Hours: 35 hrs per week
Location: Milton Keynes

Responsibilities:

• Answer incoming calls from customers and prospects providing product information, account opening support as well as account servicing and maintenance
• Build rapport with customers to resolve service issues and queries
• Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
• Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
• Meet established goals for all metrics, including call quality and productivity by focusing on maximising service to customers

Qualities:

• A confident and pleasant telephone manner
• Customer focused, with the ability to show empathy and relate to customers
• Customer Services background desirable
• Flexible and adaptable to change
• Collaborative, can demonstrate good team work ethic and of working with others
• Ability to problem solve for our customers and with your colleagues
• Able to plan and organise your time and effectively

Benefits

• Comprehensive induction training
• Competitive rate of pay
• Great insight into the Banking Products and Services
• Potential for extension / conversion permanent opportunities available

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.