Contract Manager

Birmingham, London , Leeds
National: £30,734 & London: £34,708
16 Sep 2021
29 Sep 2021
Contract Type

About the job Summary

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Would you like a unique opportunity to work in the Department for Transport at the forefront of exciting change within the Rail industry?

Are you someone who has a natural approach to building positive working relationships to deliver results?

If so, we are looking for ambitious individuals who wish to gain commercial and project delivery experience whilst working in a high-profile area, and we would love to hear from you.

Job description

As Contract Manager you will be the key point of contact for train companies operating passenger rail services, and work closely and collaboratively with our internal and external partners to help ensure the best train services for all passengers.

The role is varied and fast paced and you will be responsible for ensuring delivery of benefits for passengers by working with the train operators and project teams, managing day-to-day issues as they arise e.g. monitoring train performance, drafting reports or Ministerial briefings and correspondence, as well leading on the contract management compliance of rail Franchise Agreements. You will also support on project reporting and management of risk, whilst learning about delivering large scale infrastructure projects and how they are delivered through rail franchising.

In this role you will gain extensive experience in stakeholder and supplier management as well building up to having strong contract management capability. As you learn to manage these high value, complex contracts, you will learn and develop the commercial awareness to support the Department for Transport to drive and deliver positive outcomes for rail passengers.

You will be encouraged to work flexibly and work closely with all our colleagues across Passenger Services offering variety and opportunities to develop.


Your key responsibilities will include;

• Developing collaborative working relationships with internal experts and train operators to ensure that the interests of passengers and taxpayers are protected.
• Building up to an expert knowledge of franchise agreements and relevant project management processes.
• Working in partnership with colleagues to manage contractual changes and ensuring accurate records are maintained.
• Leading on specific work streams on contract management excellence for rail franchises.
• Organising contractual meetings with train operators, and produce or review accurate meeting minutes.

You may be required to travel to train operating companies within the UK.

About you

You will display excellent interpersonal skills to forge effective relationships with train operators, team members and across the Department. You will have excellent written and verbal communication skills, to confidently present recommendations and proposals professionally to key partners.

You have excellent planning and organisational skills, with a proactive approach to delivering results and adapting to changing demands. You are highly motivated, enjoy proactively taking the initiative and have the capability to work well under pressure to support large projects.


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Making Effective Decisions
  • Delivering at Pace
  • Communicating and Influencing


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to Apply

As part of your application you will be asked to complete a Civil Service Verbal Reasoning Test, a CV and Personal Statement. Further details around what this will entail are listed on the application form.

After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Reasoning Test. If you successfully pass the test, you will be invited to complete the final stage of the application (CV and Personal Statement).

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 29th September 2021. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Your full application (including Civil Service Verbal Reasoning Test, a CV and Personal Statement) will need to be submitted by the closing date of 29th September 2021.

Please set out your CV and Personal Statement to demonstrate your experience of:

• Your ability and experience of working under pressure and able to adopt to ever changing demands
• Your ability and experience of building positive relationships with key stakeholders and partners
• Your excellent planning and organisation skills

Please tailor your application to demonstrate how you meet the three criteria set out above, based on your experience. Behaviours noted in the Role Profile will be tested at interview

The sift is due to take place from 30th September 2021.

Interviews are likely to be held from 19th October 2021.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   DFT Rail Recruitment Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

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