Business Support Officer

Southampton, Hampshire
20 Sep 2021
26 Sep 2021
Full Time
Contract Type



About the job

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Have you got exceptional communication skills?

Are you highly organised with the ability to prioritise varying workloads?

Do you have great attention to detail?

If so, then this role is for you!

Job description

The Maritime and Coastguard Agency (MCA) are looking for a highly diligent Business Support Officer within the Ship Standards and Technical Performance Support Team (TST). This is a diverse team that provides support to branches within the Directorate – UK Maritime Services (UKMS). UKMS are concerned with the safety of ships in terms of their navigation or operation, construction and equipment or environmental pollution.

This rewarding role will allow you to contribute to the maritime strategy for “Safer Ships and Cleaner Seas” by supporting the Agency to fulfil its international and domestic obligations in relation to ship safety, navigational safety and the prevention of environmental pollution from ships.

This is an exciting opportunity to develop your career and will give you variety to your working day as no day is the same.


The key responsibilities of this role are:

• Database input & reports.
• Secretariat duties and support for internal & external meetings including minute taking/reports.
• Customer service / dealing with enquiries from internal/external customers.
• Production of statutory certificates and exemptions.
• Website and intranet maintenance tasks.
• Supporting the production of regulatory guidance documents.
• Ad hoc tasks in accordance with the service level agreement in support of TST and Directorate functions.

Additional Information

Some TST tasks require the monitoring of certain email inboxes between the hours of 8.30-16.30, Monday to Friday (excluding public/bank holidays). As part of this role, you may be required to monitor these mailboxes between these times in rotation with other members of the TST.

For further information please see the attached role profile.

About you

We would love to attract someone who has exceptional verbal and written communication skills. You will be able to tailor these to suit your audience and can do so clearly and confidently to ensure understanding.

We are looking for someone who is confident in building and maintaining strong working relationships across the business and wider industry. You will be able to build rapport quickly with internal and external stakeholders, working collaboratively and sharing best practice.

Excellent organisational skills are required and you will be able to manage and filter workflow as well as organise and prioritise your work to maximise productivity. You will be highly adaptable and flexible, adjusting to the requirements of the role.

Customer service skills are essential for this role as you will be representing the agency when dealing with internal and external stakeholders. You love to go the extra mile to ensure you give the best service through your passion for delivering great customer service.

You will have good attention to detail and take pride in producing work to a high standard. Proven IT skills are essential, in particular Microsoft Office software including Word and Excel.


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Making Effective Decisions
  • Managing a Quality Service
  • Delivering at Pace


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency

Things you need to know 

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

When considering how your experience relates to the role, please tailor your CV and personal statement to demonstrate:

• Good interpersonal skills with the ability to build good working relationships across teams including with senior managers.
• Able to organise their work both methodically and at pace, diligently forward planning and tracking ongoing tasks.
• Can manage conflicting priorities to meet a tight deadline, including working flexibly and proactively.
• Is computer literate in the use of Microsoft Office packages, including Word and Excel.
• Excellent numeracy and literacy skills, and good attention to detail.
• Ability to work well within a team.

The sift is due to take place w/c 28th September 2021.

Interviews are likely to be held w/c 11th October 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• An interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   denise baines Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

Attachments Role Profile Opens in new window(pdf, 225kB) Candidate Notes Opens in new window(pdf, 823kB) Z. Candidate Guidance for CV and Personal Statement Opens in new window(pdf, 405kB)

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