Customer Service Advisor

Wickford, Essex

Salary GBP18,000 - GBP20,000 pro rata

Monday - Sunday

Part Time (Flexible hours)

We can offer 16 or 20 hours per week

21 days holiday pro rata plus Bank Holidays

Shifts -

8am - 4:30pm | 8:30am - 5pm | 9am - 5:30pm | 10:30am - 7pm | 11:30am - 8am

Are you looking for a new challenge? We offer a steppingstone into a new career with fast progression development and higher earning potential!

Join one of the top 100 fastest growing businesses

This is the ideal role for a proven Customer Service Advisor to advance their career with one of the leading outdoor living companies in the retail space.

You will be responsible for helping to provide customer service to our new and existing customers via our OMNI channel platforms.

About Us

At White Stores, we are passionate about outdoor living. For more than 15 years, we have been at the forefront of the garden furniture industry, bringing exclusive and innovative designs to our customers, as well as top level customer service in the form of lengthy guarantees, free deliveries and 14-day money back guarantees.

We have a dedicated team of over 100 people incorporating marketing and purchasing, warehouse and showroom staff, all offering incredible customer service at every stage of the customer journey.

Due to our rapid growth and current expansion, we are now looking for a Customer Service Advisor to join our customer experience department.

The Role

• To deliver exceptional customer service via multi channels including Phone, Email, Live chat and more
• To deliver that service within the departmental standards
• To complete outbound tasks such as calling customer with order updates and possible sales opportunities
• To ensure that our excellent Social Media footprint it maintained, including Trust Pilot, Google, FB and Instagram
• To maintain a high level of accuracy in both communication with our customers and internal systems
• Additional tasks may be required as authorised by your line manager from to time to meet the needs of the business

Candidate profile

• Experience dealing with customers face to face, over the telephone and via email
• Experience of customer services
• Experience with dealing with customer complaints
• Ability to build good working relationships with colleagues
• Good listening skills
• Problem solving skills
• Attention to detail
• Ability to manage time effectively
• Ability to multitask
• Ability to work as part of a team
• Ability to use own initiative
• Committed to learning about our product range

Desirable but not essential

• Experience of providing a customer service via Live chat.
• Experience of using NetSuite
• Experience of touch typing

Other organisations may call this role Customer Care Rep,?Customer Care Advisor, Customer Care Officer, Customer Resolutions Officer, Customer Resolutions Assistant, Contact Centre Representative, Contact Centre Officer, Contact Centre Advisor, or Customer Aftercare Advisor,Sales Advisor, Call Centre Operative, Call Centre Advisor, Sales Rep, Sales Executive, Inbound Sales Associate, or Inbound Sales Executive.

White Stores is proud to be an equal opportunity workplace. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We believe the more inclusive our environments are, the better our work will be.

So, if you're looking for a new challenge and want to work for an innovative forward-thinking company that value staff and provide exceptional training to enable you to be the best you can be, please apply today.