We are currently looking to recruit a temporary Night Porter / Receptionist for our busy, Swindon based client. The ideal candidate would have relevant experience - however this is not essential as training is provided - as well as excellent customer service, a strong work ethic and great communication skills. Punctuality is crucial. The role would be an immediate start.

The Role:

• Implement and respect the client's SOP.
• Invoice contracted companies
• Invoice guests
• Manage cash handling
• Control cash
• Run End of Day reports
• Participate in restaurant end of service and start of service duties
• Participate in the opening and closing of the department and hotel
• Complete departmental administrative tasks
• Ensure guest safety
• Complete nightly security walks/checks per floor
• Manage hotel's booking channels - rates and availability
• Execute check-in and prepare for guest arrivals (including handling overbooking, welcoming and follow-up registration procedures)
• Provide excellent service to the guests including information about their stay and handling queries
• Execute check-out

The Person:

• Previous experience and knowledge of hospitality and customer facing roles are desired but not essential as training is provided.
• Confident with the use of Microsoft Office.
• Knowledge of PMS (e.g. Opera).
• Knowledge of Health and Safety procedures.
• Ability to understand and follow guidelines
• Be comfortable with conversational English.
• Have excellent communication skills.
• Have a positive and welcoming attitude.
• Have a passion at delivering great customer service.
• Be calm under pressure and able to think on your feet.
• Great organisation skills are essential.

Benefits:

• Employee discount
• On-site parking