Part Time Customer Service Agent!!

Recruiter
Parkside Office Professional
Location
Milton Keynes
Salary
12.00 GBP Hourly
Posted
23 Sep 2021
Closes
30 Sep 2021
Hours
Part Time
Contract Type
Temporary

Customer Service Agent

We're looking for talented individuals with a desire to help people and work in a digital bank to join our growing dynamic customer care team where you will provide guidance and support in our Contact Centre via the telephone, to a wide variety of customers.

In our customer care team, you will have the opportunity to use your skills and ideas to provide outstanding service to our customers.

Working Hours: 35 hrs per week
Location: Milton Keynes

Responsibilities:

  • Answer incoming calls from customers and prospects providing product information, account opening support as well as account servicing and maintenance
  • Build rapport with customers to resolve service issues and queries
  • Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
  • Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
  • Meet established goals for all metrics, including call quality and productivity by focusing on maximising service to customers

Qualities:

  • A confident and pleasant telephone manner
  • Customer focused, with the ability to show empathy and relate to customers
  • Customer Services background desirable
  • Flexible and adaptable to change
  • Collaborative, can demonstrate good team work ethic and of working with others
  • Ability to problem solve for our customers and with your colleagues
  • Able to plan and organise your time and effectively

Benefits

  • Comprehensive induction training
  • Competitive rate of pay
  • Great insight into the Banking Products and Services
  • Potential for extension / conversion permanent opportunities available

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

Similar jobs

Similar jobs