Part Time Customer Service Consultant

Recruiter
Confidential
Location
Leicestershire
Salary
9.23 - 13.84 GBP Hourly
Posted
23 Sep 2021
Closes
21 Oct 2021
Hours
Part Time
Contract Type
Permanent
Part Time Customer Service Consultant
Temporary to Permanent
Castle Donington De74
Derbyshire Starting Salary is GBP9.23 per hour + Overtime + Great commission

GBP18,000 OTE GBP21,000 pro Rata to 20 Hours or 23 Hours
Hours: 20 hours Tuesday- Friday 5pm-8pm & Saturday 9-5pm.
Option for 23 hours if you wish to work Monday also 5pm-8pm.

The Client:

Our Client, is dedicated with helping you make the right decision with information on guidance on choosing the right surveying service for your needs.
You will be reporting to the Team Leader where you will be providing administrative support to Surveyors and the Regional Management Teams and deliver a proactive, professional and productive service to the clients on the telephone as a Customer Service Consultant.

Key Responsibilities and Duties:
* Ensuring that all activities are processed accurately, quickly and in line with instructions. Such activities are to include, but are not limited to, the appointment booking for surveyors within specified client driven service levels, ensuring cases are completed in a timely fashion, management of emails, input of instructions to the workflow management system and managing communication and correspondence with external clients.

* Working with the Diary Management Team to ensure the quality and controls of the department are maintained at all times and that all internal procedures are fully operational, paying particular attention to information security.

* Working to build strong and fruitful relationships with fellow team members within the Diary Management Team (DMT), Central Customer Services (CCS) and Technical Services (TS) to enable all cases to be dealt with proactively and in unison.
* Assisting the office with administrative tasks, telephone calls and administrative workflow, as and when required.

* Assessing own development opportunities and creating development plans to improve personal performance.
* Communicating and providing information by relevant methods internally and externally to assist and enable organisational operations and effective service to connecting groups.
* Maintaining confidentiality in all aspects of client and staff information.

The Ideal Candidate:
* At least 1-2 years Customer Service proven experience
* Administration experience
* Data Entry Experience
* Friendly and approachable manner when dealing with customers.
* Gears activities towards customer needs - acting with the necessary impact to ensure final service standards are delivered to the end customer.
* Actively seeks ways of helping the customer to establish needs
* Responds efficiently and promptly to the customer keeping them informed of any issues.
* Delivers own promises.
* Enjoys rising to the challenge of stretching goals
* Committed, reliable and flexible
* Agrees personal performance expectations
* Takes pride in their work and delivers tasks even when they are tedious / difficult
* Bounces back quickly from initial setbacks
* Sees things through to the end, even if they have to put themselves out to do it
* Is well organised and adopts a structured approach
* Makes use of diaries and checklists in planning work
* Recognises problems in own work area and takes corrective action
* Agrees scope of own work with manager and effectively prioritises own workflow
* Computer literate i.e. good working knowledge of Microsoft Office applications
* Is professional and enthusiastic about the team and its work
* Contributes to the team, focusing on the accomplishment of team goal
* Treats all colleagues with courtesy and respect
* Makes time to get to know colleagues to establish rapport quickly
* Advises colleagues on possible sources of help when needed.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

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