Skip to main content

This job has expired

Lloyds - On Call Customer Service Assistant - Banbury - Part Time

Employer
Lloyds Banking Group
Location
Banbury
Salary
£18,385 - £18,410
Closing date
10 Oct 2021

Job Details

Your Purpose

 

Your role as an On Call Customer Assistant is to help us cover peak demand when needed, and to ensure we always have a team of people ready, when needed to new and existing customers with their financial and service needs via a choice of channels.

 

You'll focus on helping our customers by being ready to provide support with expertise when needed, putting things right when they go wrong. Delivering an excellent customer experience will be key, ensuring all customers are dealt with efficiently and expertly.

 

Ensuring fair outcomes for all customers including those that are vulnerable. Helps Britain prosper by making appropriate referrals to the right person or channel of choice. Supports and embeds Lloyds Banking Group priorities by adhering to regulatory requirements and role models the Group Values, Behaviours and Code of Responsibility.

 

Being our customers' first point of contact - a friendly face when they walk into the branch will be critical. Working across several branches you'll develop new relationships, build a network to support your future career and see first-hand the impact you can have.

 

Your Hours

 

Being employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times, as well as during holiday periods.

 

Because customers visit several branches, we need you to work flexibly as part of a dedicated team across different branches in the local area.

 

Our branches are open at varying times Monday to Saturday (with some opening Sundays). To ensure we can support our customers when they need us so your flexibility will be needed at key times.

 

Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business.

 

Our award winning flexible working will allow you to complete that project for your college studies, pursue other interests, or enjoy spending time with your family, grandchildren or friends - you could find a work/life balance that suits you.

 

We have advertised our full-time salary however, this will be pro-rata for reduced hours working.

 

Your Induction Training

 

We'll support you to complete your Induction training within your first 8 weeks. This will include 4 workshop courses, digital based learning and pre-course work. As this will take approximately 80 hours plus an estimated additional 56 hours to practice and embed your learning you'll be required to work additional hours in your first 2 months.

 

Your Day

 

Greeting customers as they call or visit our branches

 

Helping them with many of their day-to-day queries or to use our technology

 

Supporting a number of branches within your local area

 

Really getting to know your team and your colleagues, working with your team to make life easy for our customers.

 

Supporting initiatives within the local community

 

Your Future

 

You'll open up a range of opportunities to learn, grow and develop with us and our broader Group. From the beginning we'll give you excellent training and all the support you need, regardless of whether you have previous finance or banking experience.

 

You'll be able to show some of your key skills, including:

 

How your friendly approach has helped to identify customer needs and exceed their expectations.

 

That your attention to detail, and your dedication to taking ownership are key to meet our customer needs.

 

How you can work independently and collaboratively in achieving the right outcome.

 

Demonstrating that by following processes and procedures you're able to resolve customer enquiries

 

Your Benefits

 

Our colleague reward package can be tailored to suit your lifestyle. You'll benefit from a wide selection of options that fit your individual needs including a host of flexible benefits from private healthcare, colleague share schemes, pension schemes to buying or selling your holiday allowance.

 

If building a great team within an inclusive environment where customers, colleagues and communities are appreciated every single day is as important to you as it is to us - you can help us build a bank of the future by applying today.

 

You Joining Us. Together We Make It Possible.

 

Our roles generate a lot of interest and occasionally we have to close the adverts slightly earlier than stated on our website. So if you think working with us could be right for you, please apply now.

 

The diversity of experience amongst our colleagues makes our workplace outstanding. We recognise that everyone is different, and we value the outstanding differences that each of our colleagues brings to work every day which is why together, we'll help Britain prosper and become the Best Bank for Customers. We're proud of the culture we're building.

 

Apply today to an organisation that values your contribution and empowers you to make a difference.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

View our Top Employer profile

Company info
Website

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert