Customer Service Person - Part time / Flexi hours

22722.00 - 26722.00 GBP Annual + free parking
24 Sep 2021
22 Oct 2021
Part Time
Contract Type
We are recruiting for an experienced Customer Service Advisor to work in Syston working part time hours and our client can offer you the hours you require, plus one Saturday in 4 although the day is a lot shorter and paid at time and a half

As the Customer Service Advisor your starting salary based on full time hours will be GBP20,000 and at 6 months will increase to GBP20,500 then another increase to GBP21,000 once you have been there 12 months plus two opportunities to earn additional monthly payments based on your performance and hitting KPI's which on average can be around GBP600 per month depending on your performance and time and a half on Saturdays which will increase your annual salary significantly

As the Customer Service Advisor you will provide a market leading service to both our clients commercial and domestic customers via the phone and email. To take high volume inbound calls and to manage outbound campaigns during quieter periods. identify opportunities to add value to the customer journey, through service delivery and promoting additional service options to our customers, ie, direct debits, on line accounts, paperless billing.

As the Customer Service Advisor you role will include the following

To work towards annual objectives, for KPI's to include talk time, wrap time, call answer rate and Quality monitoring
To receive incoming general customer enquiries and orders
Deal with customer pricing and account issues to achieve commercial benefit for the company and complete customer satisfaction
Own and resolve complex customer queries accurately and efficiently across multiple services
To actively make outbound telephone calls to existing/lost customers, for none taken, asset retrieval and overdue debt collection for Domestic Customers.
Calculating and discussing the benefits of Direct Debit use for domestic customers and verbal set up of this facility with associated administration
Direct Debit payment reviews
Referral to the credit control department for aged debt management
Prepare communications to customers (e.g. letters / emails)
Contribute to specific projects and initiatives to improve systems or processes that will help deliver a better customer experienceAs the Customer Service Advisor we are looking for the following attributes

Excellent communication skills both verbal and written
A responsible attitude and leads by example
Ability to work effectively within a team
Is customer-focused, wants to please customers, above and beyond the call of duty
A positive outlook with the ability to motivate others.
Good 'people skills' for building relationships with colleagues at all levels
The ability to plan and prioritise your own work
Ability to multitask
Excellent time management
Integrity and trustworthy when dealing with customers and colleagues
Has empathy for the customer's situation
Able to negotiate and use influencing skills in difficult situations
Excellent questioning skills
Takes ownership for resolving issues and seeks assistance when needed
Works accurately with attention to detail
Works in the best interest of both customer and company
Flexible approach to working overtime as required

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