Customer Service Advisor - Live Chat

Leicester, Leicestershire
9.26 p/h
28 Sep 2021
28 Oct 2021
Full Time
Contract Type

About You

If you love chatting over messenger, using your online social networks and getting in touch with other businesses over chat, then our Live Chat roles will be second nature to you.

We’re looking for exceptional and enthusiastic people to join our dedicated Live Chat Customer Service Team. You will be working in our fantastic contact centre in Leicester that thrives off an upbeat, enjoyable working environment.

As part of the Customer Service Team you'll be a brand ambassador providing fun, energetic and exceptional service to our loyal and growing customer base. We provide 5 weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.

Our Live Chat Customer Service Advisors are the digital voice of our business, and will ensure our customers receive exceptional service at their finger tips.

What you’ll be doing:

  • Providing quick, effortless and exceptional service to our customers via Live Chat. Handling multiple customers at one time. Occasionally you will be required to support with phone queries. Navigating through various computer systems to look into customers queries, this may require you to speak to the customer via the phone as well as your colleagues in other teams.

*You must be able to commit to full time training and during our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year.

Criteria Experience required:

  • Previous experience in delivering excellent Customer Service (via Live Chat, Face to Face or Call Centre) Ability to handle multiple chats at once. Excellent PC and typing skills. Good spelling and grammar. Excellent written and verbal communication skills. Ability to write non-standard responses using conversational language, as well as applying the right tone, demonstrating a range of interpersonal skills. Strong attention to detail.

What Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship


  • Bonus Scheme
  • Pension Scheme
  • ShareSave Scheme
  • Life Assurance
  • Staff Discount

About Next

You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

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