Planning & Forecasting Manager

28 Sep 2021
14 Oct 2021
Full Time
Contract Type
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Commercial Planning Manager, you will build commercial forecasts and plans in conjunction with our data science and commercial teams. Your work will underpin resourcing across Retention and Upgrades campaigns in the contact centres. You will collaborate with Base Management and the TV, Broadband and Mobile teams to provide forecasts and plans that form the basis for product growth and commercial value driven by the business. Using your view of forecast activity you will help business readiness and quarterly plans and annual budget.

What you'll do:

* Responsible for planning and forecasting for in-quarter through to long-range plans for our key sales and retention Voice & Digital estates
* Collaborate closely and lead on prioritisation of our forecast development roadmap with our Data Science teams in building machine-learned forecasting and planning models
* Utilise forecasting data and insight to produce analyses and commercial recommendations for cohorts & trends requiring commercial focus - to reduce churn/cost, increase revenue and/or drive product upgrades
* Collaborate with our Trading, Performance, Customer Service, Data, and Finance teams to maintain trading momentum and deliver our quarterly and yearly commercial target and deliver commercial forecasting to our Finance teams to undertake decision support and financial planning
* Provide our commercial product teams and contact centre resource planning teams with insight to underpin business planning and readiness extending to quarterly planning and annual budgeting
* Recommend the most effective planning strategies that can improve net revenue change - engaging optimally with our Base Management, commercial product and Trading teams to identify innovative commercial initiatives

What you'll bring:

* Commercially aware and numerate, able to size commercial planning opportunities and influence your network to keep us focused on what's important
* Brilliant at translating customer insight into trading and commercial planning considerations that drive momentum and strong business performance
* Strong analytical skills and be confident using Microsoft Excel, Tableau and PowerPoint - producing packs and materials that cut through complexity and lead straight to a decision.
* Excellent at collaborating with several stakeholders, and skilled at communicating up, down and across the organisation
* Confident presenting your recommendations to both big and small audiences - producing presentation packs that are slick and easy to understand, and articulating their content in a way that drives effective stakeholder engagement
* Ideally, you'll have previous experience in planning and forecasting

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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