Deputy Store Manager - Heathrow T3

Hounslow (City/Town), London (Greater)
30 Sep 2021
30 Oct 2021
Full Time
Contract Type

If you’ve got the skills to mastermind a 24-hour operation in a busy airport store and drive continued performance in one of our flagship Terminals, it won’t just be the customers who are going places. Get your stores performing and this can lead to more senior roles!

This is one of our largest and highest profile stores, trading from multiple units with a multi million-pound turnover (£25million plus). We want people who are customer driven with experience in multi-site management and managing a similar turnover; and have an emphasis not only on commercials but harnessing talent and succession. If this is you then WHSmith could be your next move.


Job Description


What you’ll do:
The best Deputy Store managers take real pride in running outstanding stores, thinking of them as their own. Determined to turn every customer’s visit into a great experience, you’ll lead your team in upholding the highest of customer and shop floor standards & presentation, as you drive sales & profit and manage costs & compliance in line with strict KPIs. This approach will help you meet the challenges you’ll face in this fast-paced, often demanding environment. 

There are security considerations and landlord relationships to nurture, plus regular communications with Head Office & suppliers too, in order to meet the needs of the varying customer base. There’s also the employee lifecycle to think about, from recruitment and training onwards. You’ll take charge of your team’s development, ensuring they’re ready to give great service. 

To succeed in this role, you will be confident in managing multiple units in a busy environment as well as leading a large team, whilst also having a good balance between knowing and delivering the detail at store level and being able to work at a strategic/commercial level.

If you thrive on responsibility, autonomy and working in a fast paced environment, you’ll love life at WHSmith. 

What’s in it for you:
You’ll be joining a business that’s as sharp and driven as you are. One where hard work is noted and great results get rewards. This means there are all kinds of possibilities for ambitious, talented people to go far. In a business as big as ours, there really are No Limits. If you want to develop your career further, WHSmith is the place for you. 

Want more? Our excellent benefits package includes 25 days holiday, generous staff discount, annual performance related bonus, pension and much more! 

Who we’re looking for:
When it comes to multi-site retail management with high turnover stores, you really know your stuff. Along with this industry knowledge, you bring with you experience in managing a high turnover of stores and a flair for innovation and pin-sharp commercial acumen. However, it takes more than that to get multiple stores to perform.

You’ll also need to be impeccably organised. Last, but never least, you need the communication skills to connect with diverse staff, sometimes remotely, and the people management experience to take care of a range of potential challenges. Engaging and persuasive, you’ll inspire your team to perform and achieve targets. Experience of working in a Travel retail environment is preferred but not essential.

If you set high standards, deliver exceptional customer service and are highly driven, you’ll go far at WHSmith.

About us:
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we’ve been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.

At WHSmith we love to see our people progress, so there are No Limits to where your career can go!


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