Performance Incentives Manager

Birmingham, London , Leeds
National: £48,774 London: £54,105
01 Oct 2021
01 Nov 2021
Contract Type

About the job Summary

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Do you have a great commercial awareness with an understanding of what makes a good contract?

Are you passionate about working with others and building lasting professional relationships?

Would you like to opportunity to shape and lead the design of a high profile performance incentive regime to make journeys more reliable for passengers?

If so, we are looking for a Performance Incentives Manager to join us at the Department for Transport and we’d love to hear from you.

Job description

As Performance Incentives Manager you will lead the design of the new operational performance incentive regime to minimise delays and cancellations. The regime you design will become part of almost all the country’s major train operator contracts in future, and therefore you will be helping to improve the journeys of tens of millions of passengers. You will take responsibility for ensuring that there is sufficiently robust data to support critical decisions.

You will proactively engage with and harness the knowledge accrued by subject matter experts and technical advisors. You will maintain close links with other teams to ensure the areas of policy cross-over with other teams is managed effectively. Close collaboration with the Great British Railways, Rail Reform, Rail Analysis and Network Rail experts is essential.

You will make certain that the performance incentives are attractive to both Government and the market, working closely with specialist teams across the Department and the wider rail industry.


Your key responsibilities will include:

• Leading the detailed policy development and refinement of how to incentivise train operators to reduce delays and cancellations, and ultimately reaching a decision on which approach to take.
• Leading the development of the calibration approach to those incentives, including bonus and penalty payment rates, and where “caps” and “floors” should be set
• Collaborating with in-life commercial management teams and Network Rail ensuring that proposed regimes are robust, can be handled within available resources, and consistent with the government’s wider objectives
• Direct line management for one colleague

Please see the attached Role Profile for further information regarding the role

About You

You will be able to build knowledge very quickly, including an understanding of rail operational performance issues, and rail industry structures and relationships.

You have analytical skills, including a strong understanding of the drivers of commercial behaviour, and how to use data to inform robust decision-making.

You demonstrate excellent policy development skills, and the ability to communicate complex technical information and issues clearly to a wide audience.

You build credibility and effective working relationships across a range of internal and external stakeholders, to allow you to influence, negotiate and challenge effectively to support decision making.

You deliver successfully in a complex environment where policy, commercial, technical and regulatory considerations combine.

If you have an excellent commercial awareness and contract management understanding we would love to hear from you!


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Making Effective Decisions
  • Seeing the Big Picture
  • Working Together
  • Communicating and Influencing


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

How to Apply

As part of the application process you will be asked to complete a CV and personal statement. When considering your experience, please tailor your CV and Personal Statement to provide evidence of:

• Your strong commercial awareness and understanding of how contracts can be used to get the best possible outcomes.
• Your experience of building constructive relationships with internal teams and external stakeholders to drive policy development
• You experience of using data and evidence to inform robust decision-making.

The sift is due to take place from 19th October.

Interviews/assessments are likely to be held from 2nd November.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview with one or more exercises

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Passenger Services Resourcing Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at

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