Customer Service - Part Time

8.36 - 8.91 GBP Hourly
08 Oct 2021
05 Nov 2021
Part Time
Contract Type
Customer Service

Part Time Permanent

Hours: Monday - Friday 1:45pm - 6pm (20 Hours)

GBP8.36 - GBP8.91 per hour, paid fortnightly!

We have a fantastic opportunity for you to join one of Concentrix largest Telecoms Clients!

What is in it for you?

* You get to join a secure global company that truly value their staff

* You will receive excellent in-house training for 2-3 weeks (Monday to Friday) 40 hours until completion of training

* Fortnightly pay, hourly rate GBP8.36 - GBP8.91

* Employee referral payment scheme (up to GBP200 per person you refer)

* You will also receive substantial staff discounts with discounts on various hospitality and retail outlets!

* Free healthcare cover for you and your dependents after one year, along with company pension scheme

* Discounted rates on Phone, Broadband and Sports packages

About you,

* Great communication and interpersonal skills - both verbal and written

* Attentive to customers needs

* PC literate and the ability to use multiple systems

* Thrive on being part of a team, whilst also working on your own initiative as required

About the role,

* Taking Inbound calls on behalf of a leading telecommunications provider

* Assisting customers with any technical problems or billing queries they may have, in an attentive and empathetic manner

* You will navigate through multiple systems whilst talking to the customer, so multitasking is key for this role

* You will sometimes have to deal with difficult or unhappy customers, it is important you handle the call with empathy and remain calm

*COVID Safe environment* Our priority is ensuring the safety and wellness of our staff and our communities. We have invested heavily in providing a COVID safe environment for our staff. Which includes but not limited to; implementing policies and procedures for monitoring and reporting wellness, exercising social distancing, increased frequency of deep cleaning and establishing robust policies in terms of self-isolation in the event of any instance

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