Customer Service Advisor - Part Time

Recruiter
The AA
Location
United Kingdom
Salary
£9,759.23 increasing to £10,046.31 after 6 months
Posted
08 Oct 2021
Closes
29 Oct 2021
Ref
AA00373
Hours
Part Time
Flexibility
None
Contract Type
Permanent

Company description

Customer Service Advisor - Part Time

Location: Nationwide, Remote Working

Salary: £9,759.23 increasing to £10,046.31 after 6 months

Working Hours: A choice of either

  • Monday - Friday, 08:00 - 12:00
  • Monday - Friday, 16:00 - 20:00

Successful applicants must be able to complete a Full Time 4 Week Induction which will run Monday - Friday 09:00 - 17:00. Once training has been completed, you will start to work the agreed part time hours.

All training will be completed virtually which will require you to be in an area of your home with no distractions.

This is the job

We are the AA, we keep everyone’s show on the road and there for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

In the time it takes you to read this job description, we will have got around 20 members back on the road. Join us, and you’ll help us deliver a first class customer service for our members.

What will I be doing?

Always striving to meet the customer’s needs, you’ll support them with your knowledge of our services, and will be empowered to resolve any customer issues there and then over the phone.

Day to day, you’ll be the first point of contact for one of our members when their vehicle has broken down. Speaking to new and existing members alike, you’ll help them to continue their journey, keeping them updated on time frames around their rescue.

Once you’re up to speed (typically 3-4 months into the role) you will continue to work remotely from your home, providing seamless solutions over the phone to solve customer problems, answering queries across a broad variety of issues, you’ll make sure they get the help they need. You might be at home, but you won’t be alone, with a support network available throughout the working day!

 

What do I need?

To be a success, you’ll need to be enthusiastic and self-motivated but above all, you’ll be happy to pitch in and help others!

As a minimum requirement you’ll need:

  • Excellent communication skills
  • The ability to work as part of a team 

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

  • Discounted home and motor insurance
  • Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.
  • 23 days holiday + 8 bank holidays added to your leave entitlement - pro rata for part time staff
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc…

Plus, so much more!

Additional Information

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times. 

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.

We hope to hear from you soon!

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