Customer Service Advisor - JLR & VWG
Customer Service Advisor - JLR & VWG
Location: Oldbury customer service centre
Salary: £20,341.90 which includes a 15% flexibility allowance
Working hours: Currently 6 Days On, 3 Days Off
- A combination of early starts and late finishes
- All applicants must be available to work shifts
- Weekdays, Weekends and Night Working
Contract: Permanent, Full Time
Induction: All our inductions will take place remotely and you will be provided with all suitable equipment to do your job from home! Applicants must be able to join our 22nd November induction.
We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.
This is the job
We are the AA, we keep everyone’s show on the road and there for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.
In the time it takes you to read this job description, we will have got around 20 members back on the road. Join us, and you’ll help us deliver a first class customer service for our members.
What will I be doing?
Always striving to meet the customer’s needs, you’ll support them with your knowledge of our services, and will be empowered to resolve any customer issues there and then over the phone.
Day to day, you’ll be the first point of contact for one of our JLR or VWG members when their vehicle has broken down. Speaking to new and existing members alike, you’ll help them to continue their journey, keeping them updated on time frames around their rescue.
Once you’re up to speed (typically 3-4 months into the role) you will be given the option to work from site or to work remotely from your home, providing seamless solutions over the phone to solve customer problems, answering queries across a broad variety of issues, you’ll make sure they get the help they need. You might be at home, but you won’t be alone, with a support network available throughout the working day!
What do I need?
To be a success, you’ll need to be enthusiastic and self-motivated but above all, you’ll be happy to pitch in and help others!
As a minimum requirement you’ll need:
- Excellent communication skills
- The ability to work as part of a team
As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.
We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:
- Discounted home and motor insurance
- Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.
- 23 days holiday + 8 bank holidays added to your leave entitlement
- Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc…
Plus, so much more!
Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.
We hope to hear from you soon!