The University Hospital Southampton NHS Foundation Trust provides services to 1.9 million people living in Southampton and south Hampshire, while also providing specialist services such as neurosciences, cardiac services, and children's intensive care to the wider area.
The Trust is made up of 6 locations with Southampton General Hospital being the largest, running specialist services, emergency, and critical care along with outpatient clinics, diagnostic and treatment work, surgery, research, education and training. This is a large and busy site.
The Trust is driven to provide world-class care for all and have a mission that "together we care, innovate and inspire", does this sound like the place for you?
We have a new Part time placement available for a Receptionist at Southampton General Hospital (Tremona Road, Southampton, SO16 6YD) on the main Entrance reception desk.
The working hours are 17.5 hours a week across Monday - Friday with a rotating working pattern of 12.00 - 15.30 on week 1 and 15.30 - 19.00 on week 2.
They require the successful candidate on occasions to be flexibility to cover reception needs and this would involve swapping shift times and also helping to pick up other hours where needed.
This is a band 2, the pay rate is GBP9.89 an hour.
The duties will involve
- Assisting on a very busy reception desk welcoming patients and the public to the hospital along with interacting with carers, relatives, other visitors and staff in person and by telephone
- Access UHS systems to determine appointment times, clinic and patient locations for enquirers. In accordance with data protection guidelines.
- Provide wayfinding information, help access health information via suitable websites and assist with concerns or use the Trust's complaints.
- To print off and supply lost or mislaid patient appointment letters.
- Be responsible for maintaining a clean, tidy reception area and action any cleaning or maintenance problems that are reported to them.
- Ensure company representatives register before entering the hospital buildings and ensure that they wear a Trust Visitor badge
- Help patients and visitors with disabilities, arrange taxis, access wards and departments by calling porters with wheelchairs and any other help or support required.
- Provide help and support to bereaved relatives entering the trust by directing them to the Bereavement Care Office or accompanying them to the chapel of rest for viewing appointments.
- Issue car park tickets for cross-site permit holders and concessionary parking vouchers to enable patient's families and visitors.
- Maintain the five trust notice boards, being responsible for maintaining tidy and current boards. Authorise posters/leaflets for display; take money and display on appropriate boards. Issue receipts for money taken.
- To complete Health Insurance forms (Simply Health) for inpatients and day case attendees on request.
- To manage and book events via the main entrance bookings calendar , respond to requests in accordance with the Main Entrance booking Procedure and keep up to date records of events that have taken place.
They are looking for someone who
- Ideally has previous receptionist experience within a busy and demanding environment
- Can be on hand to help visitors when they are feeling anxious and sometimes when they are in distressed, angry and/or agitated conditions.
- Is helpful and friendly, while communicating clearly and effectively, having a high level of customer service skills
- Ideally has systems knowledge of hospital systems; CRIS, CAMIS, E-CAMIS, SYMPHONY, Porter ordering service, however can train.
- Confident with Word, PowerPoint and Excel basic knowledge.
- This role involves walking the hospital site, therefore you need to be comfortable moving around the site.
Do you have these skills?
IF YES ??? We look forward to hearing from you soon!
In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits:
- Competitive Pay Rates - work this week, get paid next week!
- First choice of placements at over 50 NHS Trusts in England
- Dedicated consultants
- Flexible working options
- Free DBS and free training
- Build holiday allowance
- Support when you need it - 24/7 365 days
- Stakeholder pension scheme
Who are NHS Professionals?
NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.
Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over GBP70 million each year. This money is then reinvested back into the NHS.
Register today for various flexible working options and long-term placement opportunities.
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.