Customer Service Advisors - Part Time

10.40 - 10.40 GBP Hourly
13 Oct 2021
27 Oct 2021
Part Time
Contract Type
A career that will deliver change. Together we'll help Britain achieve Net Zero.

Working hours: Flexible shift patterns starting from 24 hours per week after the initial training period
Location: Doxford Business Park, Sunderland
Salary: From GBP10.40 per hour, rising to GBP10.91 within a year + excellent benefits

The Opportunity
Our client, EDF, are looking for Customer Service Advisors to join their customer contact centre. If you have a passion for helping people, have good communication skills and you're looking for a career where you can really make a difference, then we'd love to hear from you!

What you'll do:

As a Customer Service Advisor, you'll be part of a team providing first class customer service to EDF's customers.
You'll be the voice of the business, a trouble-shooter and a problem solver.
You'll put the Customer first and help solve EDF's customer's energy needs. You'll be a good listener, have an understanding personality, and the ability to empathise with and respect your colleagues and customers.
You'll be IT literate with a good general level of education including Maths and English.
Previous experience in Sales or Complaints is a plus.

Our Benefits

EDF are dedicated to offering flexible benefits that support people across all aspects of their lives. With EDF, we offer a range of benefits to support workers' physical, emotional and financial wellbeing:

Wide-ranging career opportunities
25 days holiday plus 8 bank holidays (pro rata)
Discounts & cashback through many retailors
On site gym, Costa and close to local bus routes
Free tea and coffee
Bonus scheme, with further opportunities for commission
Where you'll be based

You'll be given an induction (11 weeks at EDF's offices on a full time basis). Once you've finished and have reached competency (at roughly 24 weeks), they'll review your working arrangements. To have the best employee experience, at EDF we believe it's important for people to be together for things like:

Collaboration and group working
Team meetings and one to ones
Certain types of training and development
Coaching and feedback
Performance and wellbeing support


Together, we can beat the climate crisis. Together, we can help Britain achieve Net Zero.
When it comes to saving the planet, everyone's talking the talk these days. As Britain's biggest generator of zero carbon electricity, we're not just talking about it, we're doing something about it.

At EDF every single one of us is 100% committed to reducing the UK's carbon emissions to Net Zero. We're generating the right mix of low carbon electricity to power the nation today and building the low carbon infrastructure Britain will need tomorrow.

Our people form a 10,000+ strong community, rich in diverse backgrounds and perspectives. We empower our people with the skills they need to build a successful career and to bring our purpose to life in their work.

Our culture

At EDF, everyone's welcome. We strive to create an inclusive environment where everyone has a voice and where they can feel confident being themselves. We'll value the difference you bring and give you opportunities to thrive and succeed. At EDF, everyone's welcome. We strive to create an inclusive environment where everyone has a voice and where you can feel confident being yourself. We will not tolerate any behaviour that does not uphold our Everyone's Welcome vision. We're also an equal opportunities and a disability confident employer

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