Porsche Customer Reservations Advisor - Porsche Centre Leicester
About the role
An exciting opportunity has arisen for a Porsche Reservations Advisor to develop our growing Customer Contact Centre within the Specialist division. This is a fixed term contract to support our team whilst one of our colleagues takes maternity leave.
The role will be situated primarily at our office within Porsche Centre Leicester with the potential for the opportunity for home working once your training has been completed. Our contact centre team is responsible for handling numerous customer queries relating to repair work and servicing of our Porsche vehicles. Every query must be handled with care and precision; together with being able to achieve set performance targets and productivity levels that are required within a Contact Centre environment. The ability to work alongside and build relationships with our retailer teams is a must in order to maintain the high levels of service that we pride ourselves on.
Previous experience within a Contact Centre environment is not essential as full training will be provided. We are looking for someone who is committed to providing excellent service to our customers who have high expectations. You should be able to work well under pressure in a very busy and ever-changing environment and be adaptable to business requirements. You must have a positive outlook and a solid track record in terms of reliability and attendance.
Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'. We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback.