Weekend Regional Fleet Controller

Rico Logistics Ltd
15 Oct 2021
26 Oct 2021
Part Time
Contract Type
_Regional Fleet Controller (Sameday Courier)_
Job summary

A great opportunity has arisen for weekend fleet controllers in the North of England - covering our sameday operation for: Warrington/Chester/Manchester/Leeds/Sheffield/Newcastle/Glasgow/Edinburgh & Aberdeen - level of work is consistent but not over busy enough for 2 people to control.

Knowledge of the North roads is essential to adequately control all drivers (albeit tools are given to aide you operation).

Working the following hours - *Friday 16:00-19:00 Saturday & Sunday 07:00-19:00 Monday 07:00-10:00hrs*

*Friday hours are purely so you can obtain all weekend courier cover from each site in the North & Scotland. *

*Saturday & Sunday are days of control of all jobs and drivers ( job description below) and Monday morning is to complete a handover to all sites discussing issues to be remedied ready for the following weekend.*

Job description below:

To provide a high level of support to the control and operations of your Service Centre and ensuring a high level of customer service from booking to completion.
Ensures the service provided meets the standards agreed by the company with its customers. Maintains and develops the sameday operation in line with the changing demands of the business, at all times ensuring that all work undertaken adhere to all company policies and procedures.

*Monitored Duties*

1. Be adept in using the in-house computer program ACI, Fleet Mapper and i-Fleet (full training will be given)

2. Allocation of work to couriers in a fair and transparent manner.

3. Taking bookings accurately and advising clients of our services

4. Implementing and maintaining Service Level Agreements (both client and branch specific)

5. Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues.

6. Always ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required

7. The proactive monitoring and forward planning of fleet levels, recruitment and courier documentation to remain compliant.

8. Works well as part of a team, is objective and be open-minded towards the ideas and views of others, gives as well as welcomes feedback, contributes to building team spirit, aids others to succeed.

Other duties
We have provided you examples of the responsibilities included within your role. Because of the changing nature of our business these will inevitably change. From time to time, as directed by Management, you may be required to undertake other duties which fall within your capabilities.

Ensure dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes.

Ensure all jobs are collected and delivered with agreed timescales.

Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.

The Fleet Optimisation rules are followed

The most efficient courier is chosen - back-load couriers are given priority. Dead miles are reduced and margins are correspondingly increased.

Every courier is treated as a national resource; they are visible and accessible to the network.

Couriers are adequately trained on smart phone app.

Ensure that if the services of any courier fails to comply with the service levels defined in Rico Logistics Ltd Supplier Service Level Agreement (SLA), and where they fail to adhere to any legal and health and safety requirements, is suspended from circuit as a breach of contract.

High levels of punctuality and attendance.

Recognises that by the nature of our business, we may at times carry information or items that are highly sensitive and confidential and acknowledges and respects this.

Being proactive in suggesting to your manager how we can improve our service delivery

The proactive monitoring of Fleet levels to ensure the Service Centre is adequately resourced to meet the changing customer requirements

Update the existing Fleet databases with changes and the status of each driver, including the recruitment, on and off circuit, through the i-Fleet application.

Key Relationships Close working relationships within operations, sales and all other support staff across other relevant departments within Rico Logistics Ltd as a whole. Professional relationship with client base, couriers and suppliers.

*Knowledge and experience required*
Must have
?? Sound geographical knowledge of the local area as well as the UK

?? Good Customer Service skills that involves daily customer contact at times under significant pressure.

?? Fluent in spoken and written English
?? GCSE level of education

?? Microsoft packages including Excel, Word, and Outlook
Personal attributes
?? Good communication and interpersonal skills

?? Smartly dressed and groomed

?? People management skills

?? Resilient

?? Decisive

?? Attention to detail

?? Customer and quality focus
Security screening
It is a condition of employment that all staff are able to provide a satisfactory screening report (Level-1) from the Criminal Records Bureau (CRB).

Additional levels of security screening (PES checks) may be requested for specific customer accounts.

All employees may be subject to company stop and search procedures.


Reference ID: Weekend controller NORTH

Job Types: Part-time, Permanent

Salary: GBP18,720.00-GBP19,500.00 per year

* Sameday Courier Control/Transport: 1 year (preferred)

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