Call Centre advisor (part time 20 hours evenings)

9.50 GBP Hourly
15 Oct 2021
19 Oct 2021
Part Time
Contract Type
Are you looking to change your job? Just left education and looking to start your career? maybe looking to be home based? Look no further...

Firstsource are recruiting for Inbound customer service advisors part time 20 hours a *evenings mon-fri 18:00-22:00* week working for a leading UK bank in our Middlesbrough contact centre

You'll bring with you excellent attitude and passion to learn and grow. If you have never worked in a contact centre before, or within financial services, do not worry! Firstsource employ people from all different professional backgrounds have one thing in common - they love helping people and solving problems!

*What you will do;*
* Handle queries from customers in relation to their banking needs
* Take ownership of customer queries, solving them at the first point of contact or escalate if required
* Help your team to achieve their shared quality and adherence targets
* Make sure you're hitting those customer satisfaction and service quality levels
* A good level of computer literacy is needed to keep excellent, clear notes and customer records up-to-date across our systems

*Skills needed;*
* High degree of accuracy
* A positive attitude towards providing an excellent level of customer service which goes beyond a customer's expectations
* Good written and verbal communication skills
* Adaptability to changes in procedures/services
* Driven and enthusiastic, taking specific tasks and taking these through to completion.

* mon-fri 18:00-22:00

* Competitive Salary
* Performance based bonus
* Excellent Opportunities for Career Progression
* Full, comprehensive training
* Staff Incentives and rewards
* Overtime and bonus incentives
* 21 days holiday (plus Bank Holiday allowance), increasing 1 day per year of service

*More about us*

Firstsource is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 26,000 people across the US, UK, India and Philippines

Part-time hours: 20 per week

Part-time hours: 20 per week

Job Types: Part-time, Permanent

Salary: GBP9.50 per hour

* Referral programme
* Wellness programmes
* Monday to Friday

* GCSE or equivalent (preferred)

* customer service: 1 year (preferred)

Work remotely:
* No

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