Executive Admin Officer Part Time Evenings

Brook Street
12.88 GBP Hourly
15 Oct 2021
26 Oct 2021
Part Time
Contract Type
Job title: Executive Officer
Salary: GBP24,883 (pro rata)
Hourly rate: GBP12.88
Location: Glasgow
Contract: Temp for a short period - move to a fixed term contract until August 2023
Start date: ASAP
Hours: Part time evenings; Monday to Friday 5pm - 10pm

At Her Majestys Passport Office (HM Passport Office) were now expanding our Administrative Team to ensure the public gets the best possible service, both now and in the future. If youre an organised individual with a good eye for detail, why not put your invaluable skills to good use and support the nation by becoming an essential key player in everyday life!

We are the sole issuer of UK passports, delivering 6 million passports to the UK population every year. Were also responsible for the passport validation service (PVS) and for civil registration services through the General Register Office (GRO) - therefore CTC (Counter Terrorist Check) clearance will be required by all successful candidates.

This is an exciting opportunity; you will work through Brook Street as a temporary worker for an initial 6 week period and once your training has been completed and successfully passed, you will convert over to a Fixed Term Contract with the Home Office directly, which will run until August 2023.

As an Executive Officer, your main task will be to manage a team that processes passport applications. Day to day, you will:

" Manage performance to meet targets for quality, efficiency and customer service, as well as customer complaints and correspondence.
" Oversee the integrity and accuracy of the teams work.
" Ensure that customers are dealt with in a prompt, courteous and helpful way.
" Manage the attendance and availability of staff to meet likely demand.
" Brief staff, complete the induction of new team members, manage individual performance levels and make sure each persons development needs are met.
" Manage your time effectively, meeting agreed service level response times.
" Take on other EO Casework roles that may apply, e.g. Interview Officer or Counter Team Leader.

The public are relying on us to process and deliver passports quickly and accurately. Its therefore important that youre:

" Professional
" Detail-focused
" A skilled team leader and communicator

These roles are part time evenings, Monday to Friday working 5pm to 10pm, equating to 25 hours each week. HMPO are allowing flexibility around the total hours each week, the minimum you can work is 12 hours, this may suit applicants with another role or at University for example.

Benefits include:

" Learning and development tailored to your role
" An environment with flexible working options
" A culture encouraging inclusion and diversity
" A Civil Service pension - when you convert to FTC with Home Office
" 34 days holiday
" Flexible working around core hours

To be part of a friendly team that performs a critical role, apply now!