Service Administrator (Part-Time, FTC)
Home based (with the option of working from Royal Shrewsbury Hospital)

Together we can make a real difference.

Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation's health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities.

Through the gift of voluntary service, our volunteers provide much-needed support for over-stretched public services. They work at scale in the NHS, freeing up staff to dedicate more time to patient care and within communities to give practical help and support to people when they need it.

Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the country's most compassionate and dedicated people who step forward to help make society better connected and more inclusive - where everyone can thrive.

We're currently looking for a part-time Service Administrator to join our team on a fixed-term contract until the 31st March 2022.

The Role

As a Service Administrator, you will perform a range of administrative tasks to support the delivery of our Supporting Your Recovery service.

The aim of the service is to reduce recovery times and readmission to hospital, as well as helping patients reconnect with their communities and minimise feelings of loneliness and isolation.

In this varied role, you will:

- Act as the central administrative point of contact for service users, volunteers and Volunteer Co-ordinators
- Administer all volunteer and service user data and contacts
- Respond to a range of telephone and email queries
- Support the recruitment, training and organisation of volunteers
- Ensure that the services are delivered in line with contractual agreements

Interested? If so, you will need:

- Previous experience in a similar administrative role
- Knowledge of Microsoft applications and other IT management systems
- An understanding of the vision of the local services
- Experience of communicating with volunteers
- Excellent communication abilities at all levels
- The ability to act on your own initiative

Please note, this role will involve occasional travel to the Shropshire area.

Why you should join our team

We're proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from the following:

- An hourly rate of GBP9.17 per hour
- The chance to make a positive, lasting impact that changes lives, communities and society
- An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions built-in
- Opportunities to discuss flexible working
- Access to award-winning e-learning and development
- Opportunities to develop new skills and progress your career
- A great pension scheme
- Enhanced Family Leave schemes
- Six weeks company sick pay
- 25 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata)

Join Royal Voluntary Service and together we can change lives, change communities and change society.

How to apply

If you think you'd succeed as our Service Administrator, please select the apply button shown to be brought through to the application process.

The closing date for applications is the 31st October 2021 with interviews scheduled for the 4th November 2021.

We reserve the right to close this vacancy early should sufficient applications be received.

This is a part-time role working 17.5 hours a week, ideally working 3.5 hours per day for five days a week (exact hours to be agreed with the successful candidate).

Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal records check.

Other organisations may call this role Admin Assistant, Administration Officer, Admin Officer, Admin Support Officer, Service Co-ordinator, Office Administrator, Support Administrator, or Administrator.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you