Dialler Analyst
- Employer
- Sky
- Location
- Livingston
- Salary
- Negotiable
- Closing date
- 29 Oct 2021
View more
- Sector
- Media & Internet
- Hours
- Full Time
- Flexibility
- Flexible working available
- Contract Type
- Permanent
You need to sign in or create an account to save a job.
Job Details
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. "This role is an exciting opportunity to join the Dialler Team within Sales Planning, working with stakeholders to deliver outbound calls to various sites around the UK" - Dialler ManagerWhat you'll do:
- Drive analytical outputs to provide insight into productivity / financial performance, for campaign Partners and Senior Dialler Analysts.Manage the performance and provide portfolio / user and team feedback to internal and external stakeholders.Complete SLA reports on a daily, weekly and monthly basis within the timescales provided.Ensure resource management standards are upheld and regularly communicate with Operation Managers over findings.Act as a point of contact for agent skill amendments for outbound resource.Ensuring Dialler downtime is kept to a minimum and faults are reported and investigated using internal and external channelsPromote additional functions to the business to drive performance and improve communications productivity
- Basic understanding of OFCOM, TPS and DMA standardsYou'll be confident with numbers, but also have the ability to translate numbers into insightful stories and analysisKnowledge of work force managementAbility to step back and see the bigger picture and what's important and relevantExcellent system skills (Excel, Powerpoint, Business Objects) and a strong knowledge of wider contact centre operations and KPIs
- Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences
Company
Sky is the operator of the leading multichannel television platform in the UK and Ireland with viewers in 8.6 million households.
Sky was the winner of the Overall Top Employer Award for the 2016 Workingmums.co.uk Top Employer Awards. It was praised by the judges for the strong evidence of its support for diversity, female career progression across the board and family friendly working which was backed up with strong evidence and case studies.
Company info
- Website
- http://www.sky.com/
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert